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IT Support Specialist

2 months ago


Wimborne Minster, Dorset, United Kingdom Mploy Staffing Solutions Full time
About the Role

Mploy Staffing Solutions is seeking an experienced IT Support Engineer to join their team in Ferndown. As an IT Support Engineer, you will be responsible for providing hardware and software support for end users and assisting other members of the team in supporting IT infrastructure and services.

Key Responsibilities
  • Initial Contact and Issue Resolution: Initial contact for software and hardware support issues, logging calls on ticketing system and providing resolution, escalating where required.
  • System Administration: Performing routine administration of systems and software.
  • Virtual Machine Management: Responsible for the generation and maintenance of Virtual Machines and installation of end user software.
  • Employee Onboarding and Offboarding: Performing routine administration for new employees and leavers.
  • Business Software and Hardware Asset Management: Administration of the organisation's business software and hardware asset management.
  • Troubleshooting: Troubleshoot complex issues by analysing root causes and evaluating options.
  • IT Infrastructure Development: Assist in maintaining, administering and developing the IT Infrastructure in line with business needs.
  • Documentation and Process Management: Maintain and update supporting IT documentation, procedures and processes.
  • Internet and Email Filtering: Administer and monitor internet and email filtering systems.
Requirements

The ideal candidate will have hands-on technical experience with a minimum of 2 years providing end user Office application and system support, including hybrid Group Policy & Active Directory use. Evidence of continuing professional development is essential. Excellent knowledge of Microsoft Windows (10/11) desktop and server (2019) operating systems is required. Understanding of basic client-side networking concepts is necessary. Working knowledge of on-prem Active Directory and Group Policy environment is required. MS Office 365/Entra administration experience is also necessary.

What We Offer
  • Competitive Salary: £29k to £32k, depending on qualifications and experience.
  • Benefits Package: 5 weeks annual leave per annum, plus Bank Holidays, free parking, free tea and coffee during morning, afternoon and lunch breaks, Sodexo Benefits Platform, offering various discounts, e.g. holidays, supermarkets, days out, hotels, plus employee assistance programme and cycle to work scheme, Group personal pension scheme, Death in service benefit.