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IT Support Specialist

2 months ago

Wimborne Minster, Dorset, United Kingdom The Work Shop Resourcing Ltd Full time
Job Title: 2nd Line IT Support Specialist

We are seeking a highly skilled and experienced 2nd Line IT Support Specialist to join our team at The Work Shop Resourcing Ltd. As a key member of our IT department, you will be responsible for providing technical support to our customers, resolving complex IT issues, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Provide 2nd line escalation support to service desk and internal IT requests.
  • Assist with solution design and recommendations.
  • Plan and undertake customer implementation projects.
  • Build and maintain strong relationships with customers through the support you deliver.
  • Maintain concise and clear documentation via ticketing system and knowledge base.
Requirements:
  • Microsoft 365 implementation and support.
  • Microsoft Windows Server and Desktop Support.
  • Mac OS Server and Desktop Support.
  • Group Policy and Active Directory Administration, new user setups (User accounts, O365 Mailboxes), Sharepoint development and Azure files.
  • Microsoft Security setup and support including Defender, Patching, Conditional Access, Anti Phishing, Anti Spam, Anti Virus etc.
  • Remote Backup and firewall procedures.
  • Network Infrastructure covering broadband, leased lines, LANs & VLANs, DNS/DHCP, TCP/IP, Ethernet, wireless routers/firewalls.
  • Diagnosing network infrastructure faults using software tools.
  • Knowledge of Hyper-V and VMWare (ESXI) virtualisation including disaster recovery.
  • Supporting and administering managed Wi-Fi solutions.
  • Veeam Back up.
Preferred Qualifications:
  • Microsoft certified on prem / cloud or equivalent.
  • Hyper V / VMware.
  • CCNA or equivalent.
  • FortiGate / Cisco Firewalling or equivalent.
  • ITIL or equivalent.
Person Specification:
  • Experience providing excellent customer service whilst working under pressure to SLA's.
  • Experience providing field support and installation services across multiple sites.
  • An understanding of a service call life cycle.
  • The ability to work accurately under pressure, to deadlines.
  • Excellent organisational, multitasking and planning skills.
  • Preferred previous B2B experience/ Managed Service Provider background.
  • A full and valid UK driving license.

Salary Range: £28–33k dependent upon experience

Holiday: 23 days + bank holidays, rising to 25 after 2 years