Care Navigator

3 weeks ago

Bristol, Bristol, United Kingdom Air Balloon Surgery Full time
About the Role

We are seeking a highly skilled and compassionate Care Navigator to join our team at Air Balloon Surgery. As a Care Navigator, you will play a critical role in providing exceptional patient care and ensuring that our patients receive the most appropriate services for their needs.

Key Responsibilities
  • Provide responsive and professional reception and patient navigation services to our patients.
  • Work collaboratively with the Care Navigator team to ensure seamless patient care.
  • Sign-post patients appropriately to practice services in accordance with the navigation Standard Operating Procedures.
  • Make appointments for patients attending or calling by telephone, using the computer system, and in accordance with the Practices appointment protocols.
  • Receive telephone requests and make arrangements for home visits.
  • Deal with all enquiries received by telephone or in person, as appropriate.
  • Work under the direction of other members of the team to provide communication services as requested and required.
Requirements
  • Good basic education to GCSE level or equivalent.
  • Experience of dealing with the public in a retail, commercial or public sector role.
  • Front line work in a very customer-focused industry.
  • IT-literate and with basic knowledge of web-based and windows-based systems.
  • Able to multi-task and prioritise.
  • Excellent people skills, including dealing with challenging people.
  • Calm and well-organised under pressure.
  • Empathetic.
  • Honest.
  • Punctual.
  • Excellent communication skills.
What We Offer

We offer a rewarding working life, with a large and lively team committed to providing excellent patient care. We are a well-established enterprising General Practice based in St George, about three miles from the city centre in the East part of Bristol.

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