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Front Office Coordinator

2 months ago

Bournemouth, Bournemouth, United Kingdom Grupo Mantra Full time

Located in a stunning environment, this resort-style establishment offers an exceptional experience for both guests and staff.

With its own championship golf course, picturesque streams for fishing, and a dining venue that highlights local produce, Grupo Mantra stands out as a premier destination for conferences and a vibrant workplace.

Are you dedicated to providing outstanding guest experiences? Become a vital member of our enthusiastic Front Office Team as a Guest Service Agent and advance your career in hospitality.


As our next Guest Service Agent, your responsibilities will include:
Delivering exceptional service from the moment guests arrive until their departure
Acting as the primary point of contact for guests and visitors
Managing a diverse range of front office responsibilities, ensuring that each day presents new challenges, from promoting hotel amenities to handling reservations and maintaining guest accounts
Sharing your extensive knowledge of local attractions and amenities with guests and visitors

We are seeking candidates who possess:
The ability to thrive under pressure, multitask effectively, and swiftly resolve issues
Excellent communication skills and a commitment to personal presentation
A friendly demeanor that brings joy to both colleagues and guests
A vibrant personality and positive outlook that enhances every shift
A strong customer service orientation and a genuine commitment to ensuring our guests have a delightful stay.