Hotel Administration Supervisor

4 weeks ago

Exeter, United Kingdom Leonardo Hotel Exeter Full time

Be Authentic, Inspire Your Team, Be Leonardo

As a Hospitality Operations Manager, you will ensure the seamless functioning of the hotel while leading your team to deliver exceptional guest experiences. Prepare for a dynamic role where you will oversee daily operations, making every guest's stay memorable and motivating a dedicated team to surpass expectations.

Key Benefits You May Enjoy:

  • Annual performance-based bonus scheme
  • Pension plan
  • Exclusive rates on Leonardo Hotel accommodations across the UK & Europe
  • Company-wide recognition program with vouchers for popular retailers
  • Complimentary meals during shifts
  • Talent referral program with bonuses for successful recommendations
  • Regular team celebrations, including Thank You Week and Employee Awards Celebration
  • Access to Company Pension Scheme, Life Assurance, and Wellbeing Support
  • Continuous job-related training with clear career progression paths

As a Hospitality Operations Manager, Your Responsibilities Will Include:

  • Being your authentic self
  • Setting and achieving guest satisfaction goals through feedback and surveys
  • Working towards Gold accreditation for sustainability through Green Tourism
  • Excelling in KPI achievement and delivering outstanding results
  • Coaching and supporting your management team to develop their skills
  • Conducting regular inspections to ensure compliance with health and safety standards
  • Building strong relationships with the local community and business leaders
  • Collaborating with HR to organize engaging team activities
  • Participating in company-wide initiatives to enhance the Leonardo Hotels brand

Why Join Us?

We prioritize the well-being of our colleagues just as much as our guests. Once you become part of our team, you are welcomed into the Leonardo community. In our organization, dedication leads to genuine opportunities for growth and advancement; our in-house High Potential program is tailored for leaders like you. To thrive in this environment, you should enjoy a fast-paced work setting. With ample support, comprehensive training, and clear paths for advancement, you will be well on your way to a successful career in Hospitality.

Our Legacy

With decades of expertise in the hospitality industry, we operate over 270 hotels throughout the United Kingdom and Europe. We manage more than 55 hotels in the UK & Ireland, and as one of the fastest-growing hotel groups, we have ambitious plans for expansion in the coming years; it’s an exciting time to consider joining us.

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