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Sales Account Manager
2 months ago
At Rightmove, we're looking for a highly motivated and results-driven Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for managing a designated account base, achieving activity, growth, and retention targets, and delivering excellent service to our customers.
Key Responsibilities:- Proactively contact a high-volume, existing account base to establish, build, and maintain relationships via phone and video.
- Understand client needs, identify growth opportunities, present, and close with a relevant and bespoke solution.
- Interpret and explain customer performance data using internal tools to add value and demonstrate ROI.
- Achieve weekly KPIs and performance metrics relevant to business requirements, including telephone meetings, quarterly contact rate, revenue, and retention.
- Deliver new Rightmove initiatives and business campaigns to customers.
- Identify and conduct relevant product and service training with customers to support the relationship.
- Be the point of contact to answer customer queries, resolve problems, and provide solutions.
- Record information in relevant databases and ensure CRM's are kept up to date.
- Liaise with internal teams to build internal relationships and deliver the best outcomes for customers.
- Regularly share learnings with colleagues and key stakeholders internally to enhance service and product offering.
- Prepare and plan your customer base, weekly priorities, retention strategies, and growth opportunities.
- Forecast and track client account metrics.
- Has consistently overachieved set sales targets and business KPIs.
- Able to thrive in, and contribute to, a hardworking and dynamic team.
- Ability to manage customer expectations and deliver excellent service.
- Individuals who can demonstrate tenacity, resilience, and flexibility.
- Thrives on taking ownership and accountability for their account base and own behaviors.
- Actively exhibits a growth mindset and a willingness to learn, develop, and respond to feedback.
- Excellent verbal and written communication skills.
- Demonstrates strong planning and organizational skills.
- A 'can-do' approach.
- Cash plan for dental, optical, and physio treatments.
- Private Medical Insurance, Pension, and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Hybrid working pattern with 2 days in office.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member, or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption, and fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access to deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and more.
We're an Equal Opportunity Employer, and we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We're committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
