Hotel Night Manager
6 days ago
About Atrium Hotel Heathrow
We are seeking a dedicated Night Manager to join our team at Atrium Hotel Heathrow, a leading urban retreat located near Heathrow Airport. As a Night Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and driving business growth.
Key Responsibilities:
- Manage the hotel's night-time operations, including front desk, housekeeping, and security.
- Lead a team of staff to provide excellent customer service and resolve guest complaints.
- Monitor and control hotel expenses, ensuring cost-effectiveness and profitability.
- Collaborate with the management team to develop and implement business strategies.
- Ensure compliance with health and safety regulations, and maintain a clean and safe environment for guests and staff.
Requirements:
- Proven experience as a Night Manager or in a similar role.
- Strong leadership and communication skills.
- Ability to work effectively under pressure and make sound decisions.
- Knowledge of hotel operations, including front desk, housekeeping, and security.
- Excellent customer service skills and a passion for delivering exceptional guest experiences.
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