Customer Liaison Manager

2 weeks ago


Kingston upon Thames, United Kingdom Carrington West Full time

Job Title: Stakeholder and Customer Liaison Manager

Job Summary:

We are seeking an experienced Stakeholder and Customer Liaison Manager to join our team at Carrington West. As a key member of our team, you will be responsible for building and maintaining effective relationships with internal and external stakeholders involved in the delivery of water utilities construction projects.

Key Responsibilities:

* Identify and analyze key stakeholders and customers for each project, including their interests, expectations, and influence.
* Develop and implement stakeholder and customer engagement strategies and plans for each project, aligned with project objectives, scope, and schedule.
* Establish and maintain regular communication channels with stakeholders and customers, using appropriate methods and tools.
* Monitor and evaluate stakeholder and customer engagement activities and outcomes, and report on progress, feedback, and issues to project managers and senior management.
* Manage and resolve conflicts, disputes, or complaints that may arise from stakeholders and customers, and escalate them as necessary.
* Build and maintain positive and productive relationships with stakeholders and customers, and foster a culture of trust, cooperation, and mutual respect.
* Provide advice and guidance to project managers and site teams on stakeholder and customer-related matters.
* Liaise and coordinate with internal and external parties to ensure compliance with contractual, legal, and statutory requirements.
* Identify and manage risks, opportunities, or changes that may affect stakeholder and customer engagement or project delivery, and communicate them to project managers and senior management.

Requirements:

* Strong customer liaison skills
* Highly organized and able to prioritize own workload
* Ability to build rapport over the phone and in person
* Excellent communication skills
* IT skills, particularly MS Word and Excel
* Full driving license

If you are a motivated and experienced Stakeholder and Customer Liaison Manager looking for a new challenge, please apply with your up-to-date CV. We look forward to hearing from you.



  • Kingston upon Thames, United Kingdom Carrington West Full time

    Are you a Customer Liaison Officer or Customer Manager looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced  Customer Liaison Manager starting on a contract basis, offering up to £40,000 per annum salary + vehicle You will be in charge of building and maintaining effective relationships...


  • Kingston upon Thames, United Kingdom Carrington West Full time

    Job DescriptionCarrington West is seeking a highly skilled Customer Liaison Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining effective relationships with internal and external stakeholders involved in the delivery of water utilities construction projects.Key Responsibilities:Stakeholder...


  • Kingston upon Thames, United Kingdom Carrington West Full time

    Job DescriptionCarrington West is seeking a highly skilled Customer Liaison Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining effective relationships with internal and external stakeholders involved in the delivery of water utilities construction projects.Key Responsibilities:Stakeholder...


  • Kingston upon Thames, United Kingdom HLP Consulting Full time

    Responsibilities: - Serve as a liaison between different departments within the organization - Facilitate communication and collaboration between teams - Gather and analyze data to identify areas for improvement - Provide support to sales team by analyzing sales data and identifying trends - Assist with customer inquiries and provide excellent customer...


  • Kingston upon Thames, Greater London, United Kingdom Carrington West Full time €40,000

    Are you a Customer Liaison Officer or Customer Manager looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Manager starting on a contract basis, offering up to £40,000 per annum salary + vehicle You will be in charge of building and maintaining effective relationships...


  • Staines-upon-Thames, Surrey, United Kingdom TSR Recruitment Limited Full time

    Customer Liaison OfficerWe are seeking a skilled Customer Liaison Officer to join our team at TSR Recruitment Limited. As a key member of our team, you will be responsible for building strong relationships with residents and providing exceptional customer service.Key Responsibilities:Meet with residents to discuss their concerns and issuesPrepare...


  • Staines-upon-Thames, Surrey, United Kingdom TSR Recruitment Limited Full time

    Customer Liaison OfficerWe are seeking a skilled Customer Liaison Officer to join our team at TSR Recruitment Limited. As a key member of our team, you will be responsible for building strong relationships with residents and providing exceptional customer service.Key Responsibilities:Meet with residents to discuss their concerns and issuesPrepare...


  • Kingston upon Hull, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Join our dynamic team at Fortem as we seek an experienced and confident Customer Liaison Officer to support our Fortem Projects contract in Hull. This exciting opportunity offers a full-time, 6 months fixed-term position. In addition to a competitive salary, we provide a £3,000 motor expenditure allowance (pro rata) and free parking. As a...


  • Kingston upon Thames, Greater London, United Kingdom MMK Nutri-Health Ltd. Full time

    Customer Relations Management AdministratorWe are seeking a highly skilled and organized Customer Relations Management Administrator to join our team at MMK Nutri-Health Ltd. in Kingston Upon Thames.Key Responsibilities:Build and maintain strong relationships with customers, vendors, and managementCoordinate service calls and ensure timely resolution of...


  • Kingston upon Thames, Greater London, United Kingdom MMK Nutri-Health Ltd. Full time

    Customer Relations Management AdministratorWe are seeking a highly skilled and organized Customer Relations Management Administrator to join our team at MMK Nutri-Health Ltd. in Kingston Upon Thames.Key Responsibilities:Build and maintain strong relationships with customers, vendors, and managementCoordinate service calls and ensure timely resolution of...


  • Kingston upon Hull, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Here at Fortem we are currently recruiting for an experienced and confident Customer Liaison Officer to join our Fortem Projects contract based in Hull. Working on a full-time basis, this is a 6 month fixed term position. Working independently you will be able to deliver and improve the level of customer and client satisfaction across the...


  • Kingston upon Thames, Greater London, United Kingdom MMK Nutri-Health Ltd. Full time

    Customer Relations Management AdministratorWe are seeking a highly skilled and organized Customer Relations Management Administrator to join our team at MMK Nutri-Health Ltd. in Kingston Upon Thames.Key Responsibilities:Build and maintain strong relationships with customers, vendors, and management.Coordinate service calls and ensure timely resolution of...


  • Kingston upon Thames, Greater London, United Kingdom MMK Nutri-Health Ltd. Full time

    Customer Relations Management AdministratorWe are seeking a highly skilled and organized Customer Relations Management Administrator to join our team at MMK Nutri-Health Ltd. in Kingston Upon Thames.Key Responsibilities:Build and maintain strong relationships with customers, vendors, and management.Coordinate service calls and ensure timely resolution of...


  • Kingston upon Thames, Greater London, United Kingdom MMK Nutri-Health Ltd. Full time

    Customer Relations Management AdministratorWe are seeking a highly skilled and organized Customer Relations Management Administrator to join our team at MMK Nutri-Health Ltd. in Kingston Upon Thames.Key Responsibilities:Build and maintain strong relationships with customers, vendors, and management.Coordinate service calls and ensure timely resolution of...


  • Kingston upon Thames, Greater London, United Kingdom MMK Nutri-Health Ltd. Full time

    Customer Relations Management AdministratorWe are seeking a highly skilled and organized Customer Relations Management Administrator to join our team at MMK Nutri-Health Ltd. in Kingston Upon Thames.Key Responsibilities:Build and maintain strong relationships with customers, vendors, and management.Coordinate service calls and ensure timely resolution of...


  • Kingston upon Hull, United Kingdom Fresh Start UK Limited Full time

    **Customer Liaison Officer** Fresh Start UK is a leading Debt Advice Company based in Hull's city centre. We were established in 2009, specialising in providing personal debt advice tailored to individual needs and have helped over 12,000 UK Consumers in debt. We are authorised and regulated by the Financial Conduct Authority. Based in Hull City Centre,...


  • Kingston upon Hull, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Here at Fortem we are currently recruiting for an experienced and confident Customer Liaison Officer to join our Fortem Projects contract based in Hull. Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the planned works project, through engaging tenants and offering support to...


  • Kingston upon Thames, United Kingdom Kingston University Full time

    The Role We are seeking an Education Liaison Adviser to join the Education Liaison and Outreach Team as we work towards new targets outlined in our new Access and Participation Plan for 2024-25 to 2027-28 and Schools and Colleges Strategy. Working in collaboration with colleagues in the team and across Kingston University, you will develop, deliver and...


  • Kingston upon Hull, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Here at Fortem we are currently recruiting for an experienced and confident Customer Liaison Officer to join our team based in Hull on a 6 month fixed term contract. Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the planned works project, through engaging tenants and...


  • Kingston upon Thames, Greater London, United Kingdom MMK Nutri-Health Ltd. Full time

    {"h1":"Customer Relationship Management Administrator","p":"At MMK Nutri-Health Ltd., we are seeking a highly skilled Customer Relationship Management Administrator to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and...