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**Dispatch Operations Manager**
2 months ago
About the Role:
We are seeking a highly skilled and experienced Dispatch Operations Manager to join our team at Siromer Limited. As a key member of our operations team, you will be responsible for overseeing the dispatch of our products to customers across the globe.
Key Responsibilities:
- Manage and coordinate all dispatch activities to ensure efficient and timely delivery of products.
- Supervise and optimize the dispatch team's workflow to maximize productivity and minimize errors.
- Utilize advanced computer systems to track and manage shipments, ensuring accurate and up-to-date information is available at all times.
- Handle customer inquiries and resolve issues with professionalism and courtesy, providing exceptional customer service.
- Ensure compliance with company policies and procedures, maintaining a high level of quality and integrity in all aspects of dispatch operations.
- Collaborate with various departments to streamline processes and improve service delivery, driving business growth and success.
Requirements:
- Excellent computer skills and proficiency in relevant software, including dispatch management systems.
- Strong phone etiquette and customer service abilities, with a focus on providing exceptional service to customers.
- Exceptional multitasking skills and the ability to work under pressure, prioritizing tasks and managing multiple deadlines.
- A proactive and adaptable approach, with a focus on teamwork and cooperation, driving business success and growth.
- Ability to fit into a dynamic and fast-paced team environment, with a strong commitment to quality and customer satisfaction.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and career growth, with a focus on succession planning and leadership development.
- A supportive and collaborative work environment, with a strong focus on teamwork and customer satisfaction.
