Accommodation Team Leader

1 week ago

Colchester, Essex, United Kingdom Hiscox Full time
About the Role

This is a Fixed Term Contract position that will be a 12-month maternity cover.

The Trading Underwriting teams are located throughout the UK and are responsible for underwriting Art and Private Client risks as part of Hiscox UK's APC Distribution function.

Key Responsibilities
  • Support the evolution of segmentation within the Trading Underwriting Team and influence underwriters to embrace and lead change.
  • Strategic input into the running of the Trading Underwriting Team and conduct regular monthly team meetings for positive engagement.
  • Work closely with the Head of Broker to support and drive the strategy of the APC business.
  • Sustain relationships with Service Delivery Team Leaders to adhere to a collaborative approach across Operations and Distribution.
  • Pro-actively manage the servicing and retention of the larger complex renewals.
  • Develop and maintain close, effective relationships with key stakeholders including Operations, Sales DU's, Branch Managers and Sales Director.
  • Undertake resource planning and look for ways to improve the effectiveness of the Trading Underwriting Team.
  • Actively assist with talent acquisition for the recruitment of experienced underwriters in line with current and future service developments.
  • Deliver a structured and tailored induction process for new joiners to the team.
  • Lead and coach your team to ensure their broker and customer interactions are continually developed in line with the Hiscox sales coaching framework.
  • Support and develop team members to ensure strong performers are stretched and appropriate action is taken against underperformance.
Requirements
  • Prior underwriting experience in a broker-facing environment is crucial.
  • Previous people management experience within insurance would be an advantage, although candidates who can demonstrate leadership behaviours will be considered.
  • Demonstrable drive, self-motivation, and determination to achieve results.
  • Outstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focus.
  • Strong influencing, negotiation, and leadership skills.
  • Team player.
  • Customer-obsessed.
  • Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core values of Hiscox.
  • Ideally Diploma CII qualified or exempt through relevant experience as defined by the FCA.
Diversity and Hybrid Working

Hiscox is committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have introduced hybrid working to encourage a healthy work-life balance.

We anticipate the successful candidate for this role will be in the office up to 2-3 days per week in our Colchester office.

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