Customer Success Manager
5 days ago
Customer Success Executive
Hybrid, Belfast
Up to £35,000 + OTE
Realtime Recruitment is seeking a motivated individual with a background in Account Management or Customer Success to join our highly successful and talented team in the Belfast office.
As part of the Customer Success team, you'll own existing accounts, bring on new partners/customers, and foster long-term partnerships. The role provides significant opportunities to build on current customer relationships to grow existing accounts and great career progression opportunities to take on larger accounts and more responsibility.
Key Responsibilities:
- Manage multiple customer accounts, identifying new sales opportunities and solutions.
- Negotiate commercial and contractual terms for new product lines and ongoing accounts.
- Anticipate customer needs, drive growth opportunities, and provide product support.
Requirements:
- A degree in a business or IT field.
- Minimum 3 years of experience in customer-facing roles, preferably in technology, consulting, or insurance/financial/utilities.
- Target-driven mindset, excellent analytical skills, and proficiency in MS Office, especially Excel.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Bonus, private medical insurance, life assurance, and pension with annual review
- Hybrid working arrangements, annual travel card loan, and additional service-related holidays.
- Options include buying additional holidays, a cycle-to-work scheme, and full access to the online learning system.
- Wide-ranging discount reward schemes.
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