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Helpdesk Support Specialist

2 months ago

Manchester, United Kingdom Hays Technology Full time
About the Role

We are seeking a highly motivated and organized Helpdesk Support Specialist to join our team at Hays Technology. As a Helpdesk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and track customer interactions and issues in our CRM system.
  • Stay up-to-date with the latest technology trends and advancements in the industry.
Requirements
  • High school diploma or equivalent required; degree in computer science or related field preferred.
  • Minimum 1 year of experience in a helpdesk or technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of IT service management principles and practices.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.