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IT Support Specialist

2 months ago


Edinburgh, United Kingdom In Technology Group Full time

Job Summary:

In Technology Group is seeking a highly skilled and motivated 2nd Line IT Support Specialist to join their team. As a 2nd Line IT Support Specialist, you will be responsible for providing technical support to the company's growing base of small-to-medium clients.

Main Responsibilities:

  • Providing technical support to clients via phone, email, and on-site visits
  • Working on exciting projects to improve the company's infrastructure and services
  • Ensuring the smooth operation of the company's network and systems
  • Collaborating with the team to resolve technical issues and improve overall service delivery

Requirements:

  • Strong hardware skills and knowledge of networking, routers, and switches
  • Experience with virtual servers, Hyper-V, and VMWare
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary of £24,000 - £30,000
  • A comprehensive benefits package, including 30 days' paid annual leave and 12 paid training days
  • A dedicated mentor to support your career development and progression
  • Opportunities for paid certifications and coaching in various technical areas
  • A dynamic and supportive team environment