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Customer Care Representative

2 months ago


Reading, Reading, United Kingdom Landmark Information Full time

Landmark Client Support Specialist

About the Company:

Landmark Information is a progressive organization that emphasizes creativity and teamwork. We are committed to delivering outstanding customer support and fostering a nurturing workplace for our employees.

Position: Client Support Specialist

Location: Hybrid work model

Role Overview:

As a Client Support Specialist at Landmark, you will join a dedicated team focused on providing exceptional support to both internal and external clients. Your responsibilities will include assisting customers through various channels such as phone, webchat, and email, ensuring they receive timely and professional help.

Key Responsibilities:

  • Deliver first-level assistance to clients
  • Handle customer inquiries and accurately document all pertinent information
  • Identify and suggest additional Landmark products/services that may benefit clients
  • Work closely with the Sales team to enhance the overall customer experience

Qualifications:

  • Excellent communication abilities and a professional demeanor
  • Prior experience in customer support roles
  • Familiarity with basic Windows applications and Internet tools
  • Experience with Salesforce is advantageous
  • Capability to manage multiple tasks and navigate challenging situations with composure