Customer Service Representative

3 weeks ago


Reading, Reading, United Kingdom CV-Library Full time
Porsche Retail Group Opportunity

We are seeking a highly skilled and customer-focused individual to join our team at Porsche Centre Reading as a Customer Contact Advisor.

Key Responsibilities:
  • Provide exceptional customer service by assisting with vehicle bookings and ensuring efficient workshop loading.
  • Manage customer communications, including phone calls, emails, and web enquiries.
  • Keep customers informed about the progress of their vehicle.
  • Make outbound calls to re-engage customers with products and services.
  • Determine required services and advise customers accordingly.
  • Maintain and update the Dealer Management System.
What We Offer:
  • A competitive salary of £26,750 per annum.
  • An excellent bonus scheme of up to £8,400 per annum.
  • 27 days holiday per year plus bank holidays.
  • The option of a VW Group Vehicle at preferential leasing rates.
  • Private Medical Insurance.
  • Dedicated mental health champions.
  • Employee representative body.
  • Preferential rates on various products and services.
  • Life Assurance and Income Protection Insurance.
  • A DC Pension Scheme.
  • An Employee Assistance Program.

Headquartered in Reading, we are a wholly-owned subsidiary of Porsche Germany, operating five Porsche Centres, two satellite Service Centres, and a Trade Parts Distribution Centre in and around London. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. If you're passionate about customer care and have a background in customer-facing roles, we'd love to hear from you.



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