Operations Administrator

4 weeks ago


Reading, Reading, United Kingdom Focus Resourcing Full time

Flexible Work Arrangement with required office attendance twice a week, along with monthly team meetings.

Our client, a prominent organization, is seeking a Project Administrator to become a vital part of their team. This position is initially temporary but has the potential for extension.

Located centrally, candidates should be within a convenient commuting distance.

Applicants must undergo a DBS and financial background checks prior to employment.

As the Project Administrator, your key responsibilities will include:

  • Providing outstanding customer service to clients through phone and email communications
  • Drafting letters and communication materials for distribution to clients
  • Managing member inquiries, maintaining accurate member records, and updating databases
  • Verifying data entries and generating data reports
  • Grasping and applying various member engagement project types
  • Gathering data for Management Information (MI) and preparing MI reports
  • Delivering project and technical information both verbally and in written form
  • Ensuring member claims are processed in accordance with service level agreements (SLAs) and key performance indicators (KPIs)
  • Conducting eligibility assessments in compliance with relevant legislation and scheme regulations
  • Participating in project work as assigned by the Team Leader or Manager
  • Assisting with the implementation of projects


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