IT Support Specialist

2 days ago


Cardiff, Cardiff, United Kingdom Transformation Unit Full time
Job Overview

We are seeking an experienced IT Support Specialist to join our Transformation Unit team. As a key member of our team, you will be responsible for providing first-line support for our clinical and administrative colleagues using IT services.

Main Responsibilities
  • Manage and maintain a large fleet of PCs and laptops across multiple locations, ensuring seamless IT operations.
  • Provide technical support and troubleshooting for various IT-related issues, ensuring user satisfaction and maintaining high standards of customer service.
  • Collaborate with our experienced IT Support Officers to provide low-level account administration and resolve application errors.
Requirements
  • Proven experience in a Service Desk or phone support environment within a large organization.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with users on the telephone and resolve their problems efficiently.
  • Strong technical skills, including PC hardware and software, Win7/Win10 Operating Systems, and Microsoft Office products.
  • Knowledge of LAN networking protocols and imaging software.
What We Offer

We are committed to promoting inclusion and diversity in our workforce. As a member of our team, you will have the opportunity to work with a talented group of professionals and contribute to the success of our organization.



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