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Financial Advisor
2 months ago
About the Role
We are seeking a highly skilled and experienced Mortgage Expert to join our team at Barclays Bank PLC. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.
Key Responsibilities
- Customer Service: Provide customer service through various communication channels, including chat, email, and phone, to resolve customer inquiries and issues related to our products and services.
- Complex Issue Resolution: Execute customer service requirements to resolve more complex, specific customer needs, and provide a unique, personalized resolution for each case.
- Process Improvement: Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Procedure Development: Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Reporting and Analysis: Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Industry Trends: Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Requirements
- Customer Service Experience: Experience of working in a customer-obsessed role, preferably from a Business to Business perspective.
- Communication Skills: Excellent written and verbal communication skills.
- Technical Skills: Ability to use IT systems and associated applications.
- Problem-Solving Skills: Ability to multitask multiple online chat sessions and take ownership of complaints and complex issues.
About Barclays Bank PLC
Barclays is a leading financial services company that provides a wide range of financial products and services to individuals, businesses, and institutions. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
