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Automotive Center Manager
2 months ago
As our new Automotive Center Manager, you'll be responsible for leading a team of skilled technicians and customer service advisors to deliver a seamless service to our customers. With a focus on providing a first-class customer experience and a great working environment, you'll be supported by an Assistant Manager and Workshop Controller.
Key Responsibilities:- Lead a team of around 11 to deliver exceptional customer service and achieve sales margin and profit targets.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage and develop the skills of your team, including coaching and training in the moment.
- Ensure compliance with Health and Safety and quality standards.
- Manage labour force scheduling and time management.
- IT proficient with experience of using Microsoft packages, including Word, Excel, and PowerPoint.
- 25% off most of our products in Halfords Retail stores and online.
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre.
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
- At least 25% colleague discount at Tredz.
- Life assurance.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more.
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced.
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
- Cycle2Work scheme.
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future.
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services.
We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business.
