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Regional Operations Manager

2 months ago


Cardiff, Cardiff, United Kingdom Migrant Help Full time £37,425
About the Role

Migrant Help is seeking a highly skilled and experienced professional to fill the position of Regional Assistant Manager. This role is a key part of our Asylum Services team, and the successful candidate will be responsible for providing leadership and guidance to our Client Advisers.

Key Responsibilities
  • Advice and Guidance Service: Provide expert advice and guidance to asylum seekers and failed asylum seekers, including assessing eligibility criteria and completing asylum support application forms.
  • Team Management: Oversee the day-to-day operations of the Client Adviser team, including monitoring inboxes, responding to requests, and ensuring assigned rota duties are carried out as planned.
  • Health and Safety: Ensure the team is safe and secure at all times through robust lone working and risk assessment arrangements.
  • Line Management: Conduct line management of client advisers, including supporting recruitment and inductions, employee development, appraisal, and supervision.
  • Escalation: Provide first-line escalation for client advisers on complex cases, ensuring initial accommodation requests, requests for further information, and evictions are dealt with in a timely manner.
Requirements
  • Attention to Detail: A high level of attention to detail is essential for this role.
  • Administrative and Organisational Skills: Demonstrable administrative and organisational skills are required to manage the team and ensure smooth operations.
  • Initiative and Problem-Solving: The ability to prioritise and work on your own initiative while respecting boundaries is crucial.
  • Compassion and 'Can-Do' Attitude: A compassionate and 'can-do' attitude is essential for providing excellent support to asylum seekers and failed asylum seekers.
  • Values and Vision: The successful candidate will need to support and demonstrate the vision and values of Migrant Help, with an emphasis on partnership, innovation, equality, and excellence.
Working Arrangements
  • Working Hours: The Regional team operates Monday to Friday between 9am and 5:30pm, with occasional out-of-hours work required.
  • Travel: The post may require travel, and flexibility is required to meet this need when it arises.
  • Rostered Duties: The postholder will need to fulfil rostered duties as may be required of the service.