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Building Services Quality Assurance Coach

2 months ago


Leeds, Leeds, United Kingdom Yorkshire Housing Full time
About the Role

We are seeking a highly skilled and experienced Building Services Tech Coach to join our team at Yorkshire Housing. As a key member of our building services team, you will play a vital role in ensuring the effective day-to-day quality of our building services operatives.

Key Responsibilities
  • Provide technical operational insight to colleagues across the business, serving as a point of contact for referrals and second opinions.
  • Ensure all building services operatives comply with relevant health and safety legislation and building regulations.
  • Undertake sample checks and quality control of operatives, scoring fairly against agreed criteria, and provide consistent evaluation and effective feedback to support operatives in improving and learning.
  • Work effectively with the team leader to deliver and monitor performance management measures, identifying performance issues regarding technical capabilities and/or attitudes and behaviors, and escalating to the team leader when necessary.
  • Support in proactively dealing with complaints and de-escalating potential customer complaints.
  • Collaborate with the building services team leader to identify training needs at a technical level, implement individual improvement strategies, and create a coaching culture to upskill operatives and encourage continuous improvement.
  • Establish trust and serve as a role model for operatives, demonstrating quality, efficiency, compliance, accountability, and customer-centricity.
Requirements
  • Significant experience undertaking repairs work in a customer-facing environment, preferably as a multi-skilled operative confident in various trades, with a strong background in plumbing or joinery.
  • Customer-focused with the ability to understand and meet customer expectations, and coach others to do the same.
  • Excellent communication and interpersonal skills, with the ability to build trust and form strong working relationships based on mutual respect.
  • Ability to constructively challenge and offer solutions.
  • Passionate about developing people and identifying potential in others.
  • Thorough knowledge of current health and safety best practices.
  • Eye for detail, with the ability to quickly identify gaps in quality.
  • Willingness to learn about reporting, providing reports, and learning new systems.
  • Full driving license valid for the UK and willingness to work across Yorkshire.
What We Offer
  • Salary of £35,261.65 per annum for a 37.5-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.
  • Comprehensive reward package, including a cash plan, retail discounts, and a pension scheme where contributions will be matched up to 9%.
  • Wellbeing support package, including access to a library of free fitness classes, an instant My GP service, and free counseling sessions with a trained professional.
About Us

At Yorkshire Housing, we are committed to building a work environment that is inclusive and diverse, where everyone can contribute their best work and be themselves. We believe that difference is what makes us stronger and recognize the importance of our teams reflecting the communities we serve.