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Customer Service Representative

2 months ago

Enfield Town, Greater London, United Kingdom Reed Full time
{"Job Title": "Sales & Customer Service Associate", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. In this role, you will be responsible for growing and developing new and lapsed accounts, managing customer service inquiries, and maintaining effective communications with internal and external teams to ensure maximum customer service levels are achieved.", "Key Responsibilities": "
  • Grow and develop new and lapsed accounts within a defined portfolio against targets, collaborating with other sales staff to achieve maximum potential.
  • Analyse customer account reports, study trends, and identify ways to increase sales and margin, such as product switches to own brand and special offers.
  • Address all customer issues, queries, and requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.
  • Manage out-of-stock items by communicating with purchasing and advising customers accordingly.
  • Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control, and credit control.
", "Requirements": "
  • Previous experience in a customer service role, ideally in a telesales environment.
  • Demonstrates a high degree of attention to detail, thoroughness, and a methodical approach to work.
  • Ability to establish and maintain working relationships with others and share information and resources.
  • Excellent communication and interpersonal skills, with the ability to present information clearly and concisely.
  • Strong customer focus, with an understanding of the needs of internal and external customers.
  • Proactive and self-reliant with the initiative to monitor and manage own time effectively.
  • Adaptable, with effective planning and organisation skills.
  • Flexibility to work extra hours or help in areas outside of the role when needed.
", "Benefits": "
  • Competitive salary with annual reviews.
  • Opportunities for professional growth and development.
  • Supportive team environment.
  • Dynamic and rewarding role with a focus on customer satisfaction.
", "Company Culture": "At Reed, we value our employees and strive to create a supportive and inclusive work environment. We believe in investing in our people and providing opportunities for growth and development.", "How to Apply": "If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this role via this job advert.", "Contact Information": "Please note that we do not accept applications via email or phone. All applications must be submitted through our website.", "Equal Opportunities": "Reed is an equal opportunities employer and welcomes applications from all qualified candidates.", "Data Protection": "We take data protection seriously and will only use your personal data for the purposes of processing your application.", "Disclaimer": "Reed is not responsible for any errors or omissions in this job description.", "Job Type": "Full-time", "Location": "Enfield", "Salary": "Circa \u00a326,000 plus OTE", "Job Type": "Permanent"}