Fleet Operations Manager

1 week ago

Cardiff, Cardiff, United Kingdom The AA Full time
About The AA

The AA is a leading provider of roadside assistance, insurance, and driving lessons in the UK. With a strong reputation for customer service and a commitment to innovation, we're looking for a skilled Fleet Operations Manager to join our team.

Job Summary

We're seeking a highly experienced Fleet Operations Manager to oversee the management of our in-life vehicle-related services for AA Driving Schools. As part of this role, you'll be responsible for ensuring the efficient delivery of fleet-related services to customers, managing in-life delivery and supply chain management, and overseeing the entire fleet of approximately 4,000 vehicles.

Key Responsibilities
  • Delivery from Fleet Supply Chain: Ensure compliance, fitness for purpose, and meeting end-user demands for in-life vehicles.
  • Fleet Responsibility: Oversee the entire fleet from an in-life perspective.
  • Maximising Opportunities: Leverage in-year improvements and tenders to maximise discounts using the Driving Schools' volume.
  • Team Management: Lead a small team, ensuring flexibility to support asset and remarketing teams as needed.
  • Legal Compliance: Ensure fleet processes comply with legal requirements for safe and legal fleet operation.
  • Budget and Forecast Development: Work closely with the Finance Business Partner to develop the annual in-life fleet budget and forecasts.
  • Supply Chain Continuity: Ensure the in-life related supply chain has full Business Continuity Planning (BCP) to protect product continuity.
  • Franchisee Commitments: Deliver on regulatory commitments for franchisees.
  • Fleet Policy Management: Support the management of fleet policies and literature provided to driving instructors and franchisees.
  • SMR Program Development: Collaborate with group resources to build a world-class Service, Maintenance, and Repair (SMR) program.
  • Technology Ownership: Own technology integration within driving school vehicles.
  • Process Refinement: Refine administrative processes related to mileage charges, parking fines, vehicle management, and SMR.
  • Franchisee Management: Ensure every franchisee is managed in life from a fleet perspective in line with their franchise agreement.
Requirements
  • Supplier Management and Partnerships: Demonstrates a proven, robust approach to supplier management and partnerships.
  • Excel Proficiency: Proven capability in using Microsoft Excel extensively to a high standard.
  • Accurate Data Handling: Demonstrated track record of working accurately with data.
  • Vehicle Leasing Expertise: Knowledge of the vehicle leasing business.
  • Financial Appreciation: Excellent level of financial appreciation.
  • Supplier and Contract Management: Experience managing suppliers or clients and contracts.
  • Change Management and Relationship Building: Experience in landing change, building relationships, and driving profitability.
  • Driver Duty of Care Awareness: Knowledge of Driver Duty of Care responsibility.
  • Fleet Industry Experience: Experience in the Fleet Industry in similar or parallel roles.
What We Offer
  • Free AA Breakdown Membership: From day 1, 50% discount for family and friends in the first year plus discounts on other AA products.
  • Annual Leave: 25 days plus bank holidays + the option to buy additional annual leave.
  • Employee Assistance Programme: Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
  • Pension Scheme: Available up to 7% contribution.
  • EV Discount Scheme: Access to the EV discount scheme.

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