Product/Application Support Engineer

4 days ago


Shrewsbury, Shropshire, United Kingdom Thomas Lee Recruitment Full time

About the Role:

We are seeking a highly motivated and experienced Product/Application Support Engineer to join our Refrigeration Team at Thomas Lee Recruitment. This role offers a unique opportunity to become a technical authority within our company and play a key role in supporting our customers.

Key Responsibilities:

  • Assist with product commissioning, diagnostics, and system optimization for refrigeration, heat pumps, and compressor systems.
  • Undertake site visits to support sales, marketing, and customer needs, providing technical expertise and guidance.
  • Provide technical support for variable speed drives (VFDs) used in refrigeration, heat pumps, compressors, and HVAC-R applications.
  • Select the right VFDs for customers based on their compressor data sheets, ensuring optimal system performance.
  • Develop and deliver training on compressor applications to colleagues and partners, enhancing their technical knowledge and skills.
  • Collaborate with the development and production teams to ensure our VFDs meet market requirements, driving innovation and quality.
  • Contribute to the creation of marketing materials and technical documentation, effectively communicating our products' features and benefits.
  • Support the branded label process for our products, ensuring accurate and consistent labeling.

Requirements:

  • A strong background in compressor systems, including refrigeration, heat pumps, and HVAC-R applications.
  • A solid understanding of electricity, with a willingness to learn and stay up-to-date with industry developments.
  • Excellent interpersonal and customer service skills, with the ability to work effectively with internal and external stakeholders.
  • The ability to work independently and as part of a team, with a proactive and problem-solving approach.

What We Offer:

  • The chance to become a product/application champion within the company, driving technical excellence and innovation.
  • The opportunity to travel within the UK and potentially overseas, expanding your professional network and experience.
  • A supportive and dynamic team environment, with opportunities for growth and development.
  • A competitive salary, with a range of £45k to £55k, depending on experience.
  • The chance to work with a growing and successful company, making a real impact in the refrigeration industry.


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