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Customer Relations Manager

2 months ago

Melton Mowbray, United Kingdom Sanders Senior Living Full time
About the Role

We are seeking a skilled Customer Relations Manager to join our Sales & Marketing team at Sanders Senior Living. As a key member of our team, you will be responsible for the sale of self-funding beds to ensure occupancy targets are achieved within the home.

You will work closely with the marketing team to devise and implement a marketing strategy based on the individual home and geography. This will involve leading on key marketing events within the home, promoting these across social and local media, as well as creating community engagement within the home through local schools, businesses, charities, and other organisations.

Key Responsibilities
  • Develop and implement a marketing strategy to achieve occupancy targets
  • Work closely with the marketing team to promote the home and its services
  • Lead on key marketing events within the home
  • Create community engagement within the home through local partnerships
  • Ensure the experience of self-funding clients and their families is of the highest quality
Benefits of Working with Sanders Senior Living
  • 28-33 days paid holiday
  • Weekly pay
  • Pension scheme
  • Welcome handshake payment
  • Blue light card and access to various discounts
  • Employee assistance scheme
  • Comprehensive induction and ongoing training
  • Free DBS check and uniform
  • Funding and support towards NVQ Level 1 and 2 in Health and Social Care
  • Opportunities to progress your career within the company
  • Free on-site parking
  • Employee of the month awards
About You

We are looking for a skilled Customer Relations Manager with a strong background in sales and business development, preferably within the care industry. You will excel in establishing and nurturing valuable relationships, not only with our residents and their families but also within the local community.

A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering high levels of service are also key attributes we are looking for in potential candidates.