PA Services Manager

16 hours ago

Birmingham, Birmingham, United Kingdom Pinsent Masons Full time
About the Role

We are seeking a highly skilled and experienced PA Services Manager to join our team at Pinsent Masons. As a key member of our operations team, you will be responsible for providing exceptional administrative support to our teams, ensuring seamless day-to-day operations, and driving process improvements.

Key Responsibilities
  • Manage the distribution of workloads within the team, including re-allocations of PA/TAs and sourcing capacity from the local and national PA/TA team.
  • Oversee the utilization of the Exigent transcription service, including liaising with service supervisors and conducting regular spot checks on quality and turnaround times.
  • Manage the utilization of the Document Production service, including liaising with the DP Team Coordinator.
  • Maintain and manage the overtime process for the team, ensuring that overtime is correctly authorized.
  • Coordinate regular meetings with minutes and actions for circulation.
  • Liaise with partners, key business managers, and other PA Services Managers to ensure full and proactive business support is provided.
  • Provide team mentoring on an individual and team basis.
  • Manage all performance reviews, leading meetings, and ensuring development plans/training needs are identified and followed up where necessary.
  • Monitor holiday and sickness records for the team.
  • Conduct return to work interviews.
  • Manage the support staff recruitment process, including establishing genuine requirements for recruitment and drafting robust business cases.
What We Offer
  • Carers' leave (up to five paid days' leave towards caring responsibilities).
  • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
  • Contributory pension of up to 5%.
  • Private healthcare policy.
  • Death in service cover (4 x base salary).
  • Eligibility to apply for an interest-free season ticket loan, an interest-free gym membership loan, and/or an interest-free rental deposit loan.
  • Cycle to work scheme.
What's Next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy, providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually, and the second stage is typically in person at the office in which the role would be based.

We strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter, and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today and tomorrow.

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