Customer Service Representative

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Capita Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed customer service targets and key performance indicators (KPIs).
  • Stay up-to-date with product and service information to provide accurate and informed responses to customer inquiries.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • High school diploma or equivalent required; degree in a related field preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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