Customer Service Representative

1 month ago


Edinburgh, Edinburgh, United Kingdom South Ayrshire Council Full time

Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving complex customer enquiries, and working collaboratively with colleagues to achieve excellent service delivery.

Key Responsibilities:

  • Provide high-quality customer service to clients via phone, email, and face-to-face interactions
  • Resolve complex customer enquiries in a timely and professional manner
  • Work collaboratively with colleagues to achieve excellent service delivery
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date with changes to our services and procedures

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
  • High school diploma or equivalent required; post-secondary education in a related field an asset

What We Offer:

  • A competitive hourly rate from £13.76 to £14.85
  • A comprehensive training program to support your success in the role
  • A hybrid working model that allows you to work from home and in the office
  • A dynamic and supportive team environment

How to Apply:

Please submit your application by 20 October. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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