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Customer Service Manager
2 months ago
We are seeking an experienced Customer Service Manager to join our team at Corriculo Recruitment. As a Customer Service Manager, you will be responsible for managing a team of customer service professionals, implementing effective complaint management frameworks, and ensuring that all customer complaints are thoroughly investigated.
Key Responsibilities- Manage a team of customer service representatives to ensure excellent customer service delivery
- Develop and implement a framework for effective complaint management, including root cause analysis and lesson learning
- Work closely with the customer liaison team to ensure that all customer complaints are thoroughly investigated and resolved
- Contribute to the development of KPIs and performance metrics to measure team performance
- Collaborate with other departments to ensure seamless customer service delivery
- Proven experience in managing a team in a customer service or complaints environment
- Excellent communication and interpersonal skills
- Ability to develop and implement effective complaint management frameworks
- Experience in the insurance industry or vehicle accident management environment is beneficial
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A supportive and dynamic team environment
