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Property Management Team Lead
2 months ago
ProFind Property Recruitment is seeking a proactive and ambitious Property Management Team Lead to join our team in Cambridge. This role involves leading a dedicated team, managing diverse challenges, and delivering exceptional service to both landlords and tenants.
Key Responsibilities:- Team Leadership: Manage and guide a team of property managers to achieve exceptional results.
- Daily Team Meetings: Lead daily team meetings to drive performance, discuss challenges, and set goals.
- Performance Evaluation: Monitor and evaluate team members' performance through regular one-to-one meetings.
- Regulatory Compliance: Ensure compliance with all regulatory standards, including health and safety, to maintain a safe working environment.
- Property Inspections: Oversee property inspections, coordinate maintenance and repairs, and ensure timely completion.
- Tenancy Renewals: Negotiate tenancy renewals and manage deposit returns to maintain positive landlord-tenant relationships.
- Rental Arrears: Resolve rental arrears and process eviction requests in a timely and professional manner.
- Health and Safety: Maintain health and safety standards across all properties to prevent accidents and ensure a safe working environment.
- Relationship Building: Build and sustain strong relationships with landlords and tenants to ensure exceptional customer service.
- Complaint Resolution: Manage complaints and oversee check-in/check-out procedures, including inventory reports, to resolve issues efficiently.
- Experience: Minimum of 3 years' experience in residential lettings as a Property Manager.
- Legislative Knowledge: Strong knowledge of current residential lettings legislation to ensure compliance.
- Team Management: Proven ability to create and maintain a positive team environment, driving performance and productivity.
- Communication Skills: Effective communication skills and outstanding customer service to build strong relationships with landlords and tenants.
- IT Skills: Basic IT skills to manage property management software and other tools.
- Driving License: Full UK driving licence for a manual vehicle to facilitate property inspections and other tasks.
- Salary: Basic salary ranging from £32,500 to £43,000 per year, depending on experience.
- Commission: Up to £7,200 in capped commission and an additional uncapped commission target of £3,725.
- On-Target Earnings: Minimum on-target earnings of £43,425+ per year.
- Company Car: Company car or monthly car allowance for business use.
- Annual Leave: 30 days annual leave to maintain a healthy work-life balance.
- Career Progression: Opportunities for career progression and professional development within the company.
- Industry-Leading Training: Industry-leading training and the opportunity to earn a nationally recognised qualification (including ARLA).
- Employee Assistance Programme: 24/7 access to an Employee Assistance Programme for mental health and wellbeing support.
- Eye Care Benefits: Eye care benefits to maintain eye health and wellbeing.
- Referral Scheme: Up to £500 for successful employee referrals.
