Property Management Manager

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Spicerhaart Full time

Job Overview

As a Property Management Manager at Spicerhaart Estate Agents in Cambridge, you will be responsible for leading a team of property managers and overseeing the daily operations of the department. Your primary goal will be to ensure that all properties are managed in a way that meets the highest standards of compliance, risk management, and customer service.

Key Responsibilities:

  • Manage a team of property managers to achieve Key Performance Indicators (KPIs)
  • Lead daily meetings with the property management team to discuss progress, challenges, and goals
  • Coaching the team to achieve KPIs
  • Monitor and assess individual team member performance, including conducting one-to-one meetings
  • Ensure the business is risk-averse and following the highest compliance standards for all regulatory bodies
  • Property inspections
  • Negotiating tenancy extensions and/or renewals
  • Co-ordinating with contractors, to manage maintenance and/or repair issues at properties
  • Deposit returns
  • Resolving rental arrears
  • Processing eviction requests
  • Ensuring all properties meet all regulatory health and safety standards
  • Building and maintaining strong relationships with landlords and tenants
  • Managing complaints
  • Completing all check-in and check-out procedures, including full inventory reports

Requirements:

  • Full UK driving licence for a manual vehicle
  • Minimum of 3 years' experience as a Property Manager within residential lettings
  • Creates and encourages a positive team spirit and enjoyable working environment
  • Develop your team to advance their careers
  • Communicate effectively
  • Create and maintain strong relationships with all clients
  • Strong knowledge of current residential lettings legislation
  • Outstanding customer service
  • Basic IT skills

Additional Requirements:

  • Full UK driving licence for a manual car
  • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
  • We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate
  • Proof of Address
  • National Insurance
  • Drivers Licence Check

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