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Client Relationship Manager

3 months ago

Cheadle Hulme, Stockport, United Kingdom NEOM Wellbeing Full time

About NEOM Wellbeing

At NEOM Wellbeing, we are not just a business; we are a transformative movement dedicated to enhancing the wellbeing of our communities and the environment. Our goal is to create a positive impact and foster a healthier planet. If you are seeking to be part of an award-winning, B Corp certified organization that champions wellbeing, your search ends here.

Our Commitment to Employees

We prioritize the wellbeing of our team members, offering additional wellbeing days, volunteer time, birthday leave, comprehensive healthcare benefits, sick leave, and competitive maternity provisions. Plus, enjoy NEOM products with a monthly allowance and a generous staff discount.

The Role Overview

We are looking for an entrepreneurial Counter Manager who is passionate about delivering exceptional customer experiences while fostering a supportive environment for their team. In this full-time, permanent position, you will be instrumental in cultivating a NEOM Wellbeing community, organizing memorable events for customers, and enhancing customer outreach, all while promoting the growth and development of your team.

Key Responsibilities

  • Oversee the daily operations of the counter and manage the team effectively.
  • Drive sales performance, meet KPIs, and align with company objectives.
  • Complete weekly reports, manage rotas, and achieve targets.
  • Plan and execute in-store and field events to elevate the NEOM brand in collaboration with partner businesses.
  • Recruit, train, and mentor a team with a strong focus on education and development.
  • Ensure the highest standards of NEOM Customer Experience in-store to inspire wellbeing.
  • Identify opportunities to enhance the wellbeing of our people and planet through fundraising and community initiatives.
  • Lead community initiatives, providing inspiration and opportunities for volunteering while fostering an inclusive environment.

Desired Qualifications

  • A genuine passion for wellbeing.
  • Strong customer service skills with the ability to inspire colleagues.
  • Attention to detail and a proactive approach.
  • A collaborative team player with a positive attitude.
  • Deep understanding of NEOM's values and a keen interest in wellbeing.
  • Positive energy that motivates others.
  • Experience in the Health & Beauty sector.
  • Minimum of 2 years' experience in team management, preferably in a retail environment.

Employee Benefits

  • Generous holiday allowance of 25 days plus bank holidays.
  • Time off on your birthday.
  • Flexible working arrangements.
  • Wellbeing days to recharge and reset.
  • Monthly NEOM product allowance and staff discount.
  • Comprehensive healthcare plans, including outpatient cover and mental health support.
  • Opportunities for volunteering and support for personal fundraising efforts.

If you resonate with our values and are ready to contribute to the NEOM Wellbeing mission, we look forward to your application.