Hotel Operations Manager

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Marriott International Full time
Unlock Your Potential as a Welcome Desk Manager at W Hotels

We invite you to be a part of our dynamic team at W Hotels, where your skills and passion will shine. As a Welcome Desk Manager, you will play a vital role in delivering exceptional guest experiences and driving revenue growth.

Key Responsibilities:
  • Lead the Welcome Desk and Whatever/Whenever teams to ensure seamless guest service and quality standards
  • Collaborate with Style, Welcome Office, and Engineering teams to resolve guest and maintenance issues
  • Maximize revenue performance through effective communication and coordination
  • Embark on a journey to become a W brand ambassador, embodying the brand's voice and values in every interaction

What We're Looking For:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Passion for delivering exceptional guest experiences

About W Hotels:

W Hotels is a vibrant and dynamic brand that celebrates individuality and creativity. We're committed to providing our guests with unforgettable experiences and our team members with opportunities to grow and thrive.



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