Hotel Operations Manager
3 weeks ago
We invite you to be a part of our dynamic team at W Hotels, where your skills and passion will shine. As a Welcome Desk Manager, you will play a vital role in delivering exceptional guest experiences and driving revenue growth.
Key Responsibilities:- Lead the Welcome Desk and Whatever/Whenever teams to ensure seamless guest service and quality standards
- Collaborate with Style, Welcome Office, and Engineering teams to resolve guest and maintenance issues
- Maximize revenue performance through effective communication and coordination
- Embark on a journey to become a W brand ambassador, embodying the brand's voice and values in every interaction
What We're Looking For:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Passion for delivering exceptional guest experiences
About W Hotels:
W Hotels is a vibrant and dynamic brand that celebrates individuality and creativity. We're committed to providing our guests with unforgettable experiences and our team members with opportunities to grow and thrive.
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