Commercial Customer Account Manager

4 days ago


Elmstead Market, Essex, United Kingdom Utilita Business Energy Full time
Job Title: Commercial Customer Account Manager

Location: Remote / Colchester

Salary: £25,272

Hours: Monday – Friday, 37.5 hours per week (Onsite Team days Monday & Tuesday)

At Utilita Business Energy, we're committed to helping our customers use less energy and reduce their carbon footprint. As a Commercial Customer Account Manager, you'll play a key role in facilitating the onboarding and account management of our commercial customers.

Key Responsibilities:
  • Ensure all new business customers are accurately registered on our system.
  • Resolve any incoming queries in an efficient and effective manner.
  • Be a key point of contact for our customers and Business Development Manager's.
  • Effectively manage debt, due to non-payment from businesses.
  • Manage any customer complaints to an effective resolution.
Requirements:
  • Good attention to detail to identify and amend any errors.
  • Excellent communication and admin skills to keep the sales team and customers happy.
  • Ability to work from home but commutable to our Colchester office for team days on a Monday & Tuesday.
What We Offer:
  • Bonus Scheme – a structured bonus scheme with personal and business elements.
  • Career progression – training or a clear progression pathway to help you achieve your goals.
  • Win tickets – exciting competitions to win tickets to shows across the country.
  • Time off – 25 days annual leave plus bank holidays.
  • Wellbeing – access to our partnered Unmind App for mental wellbeing.
  • Health care scheme – including dental, eye care, and health consultations.
  • Employee Assistance Programme – 24/7 access to a dedicated GP line and counselling support.
  • Exclusive packages – discounted offers for home Sky TV and broadband packages.
  • Giving back – a paid volunteering day every year and the chance to be involved in fund-raising opportunities.
  • Death in service – twice your annual salary to your designated next of kin.
  • Pension – we contribute 4% of your salary when you contribute 5%.
About Us:

We're the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to our award-winning app and smart meters. Our customers use around 11% less energy than the average bill-paying household.

We're committed to our operations being net zero by 2030 and believe 'what you can see, you can save'. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability a core value.

Our core values are powerful, yet simple: Fairness, Smart, and Sustainability.



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