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Commercial Customer Account Manager
2 months ago
Location: Remote / Colchester
Salary: £25,272
Hours: Monday – Friday, 37.5 hours per week (Onsite Team days Monday & Tuesday)
At Utilita Business Energy, we're committed to helping our customers use less energy and reduce their carbon footprint. As a Commercial Customer Account Manager, you'll play a key role in facilitating the onboarding and account management of our commercial customers.
Key Responsibilities:
- Ensure all new business customers are accurately registered on our system.
- Resolve incoming queries in an efficient and effective manner.
- Be a key point of contact for our customers and Business Development Manager's.
- Effectively manage debt due to non-payment from businesses.
- Manage customer complaints to an effective resolution.
Requirements:
- Good attention to detail to identify and amend any errors.
- Excellent communication and admin skills to keep the sales team and customers happy.
- Ability to work from home with occasional commutes to our Colchester office.
What We Offer:
- Bonus Scheme – a structured bonus scheme with personal and business elements.
- Career progression – training and clear progression pathways to help you achieve your goals.
- Win tickets – exciting competitions to win tickets to shows and sporting events.
- Time off – 25 days annual leave plus bank holidays.
- Wellbeing – access to our partnered Unmind App and Employee Assistance Programme.
- Healthcare scheme – including dental, eye care, and health consultations.
- Exclusive packages – discounted offers for home Sky TV and broadband packages.
- Giving back – a paid volunteering day every year and opportunities to get involved in fund-raising.
- Death in service – twice your annual salary paid to your designated next of kin.
- Pension – 4% contribution from us when you contribute 5%.
About Us:
We're the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to our award-winning app and smart meters. Our customers use around 11% less energy than the average bill-paying household. We're committed to our operations being net zero by 2030 and believe 'what you can see, you can save'. Our core values are Fairness, Smart, and Sustainability.
