Head of Customer Operations

2 days ago

Great Malvern, Worcestershire, United Kingdom Zoetis Full time
Job Title: Head of Customer Operations

Zoetis is seeking a highly skilled and experienced professional to lead our Customer Operations team. As the Head of Customer Operations, you will be responsible for operationalizing and leading U.S. Commercial support for rebate, pricing, and indirect sales administrative activities across species units.

Key Responsibilities:
  • Directs execution of incentive program administration activities, implements procedures to monitor/enforce exception parameters, and promotes financial integrity in the processing of all incentive payments annually.
  • Provides thought leadership on creative solutions to support and operationalize complex incentive programs across species units.
  • Manages operations to meet contractual compliance and quality standards, utilizing customer feedback and analytics to drive improvements to service and processes.
  • Facilitates creation and delivery of customer-facing communications and customer inquiries on incentive achievement through payment.
  • Reviews the customer journey, determines how it is best supported, and develops strategies to increase the quality of support.
  • Leverages data and technology to improve self-service and automation within operations to enhance customer experience, improve efficiencies, and minimize repetitive processes.
  • Oversees Zoetis AHI EDI Project representation and the procurement of indirect sales from channel partners.
  • Provides leadership oversight and enforcement of standard operating procedures, SOX requirements, and document retention in alignment with corporate compliance guidelines.
  • Collaborates with key stakeholders across function to ensure contractual and pricing arrangements are operationalized, conform with corporate internal/external guidelines, and aligned with GTN initiatives.
  • Oversees the annual price list change process for the U.S. market in coordination with BU leads and Therapeutic Area teams/marketing; enforces deadlines and coordinates timely notification to our distributor partners.
  • Partners closely with NRM and Finance to monitor incentives for fair and equitable pricing and promotions for all customers before entry into the Pricing systems.
  • Serves as business owner for Customer Operations suite of applications, ensuring compatibility, continuity, and system integrity.
  • Collaborates with ZDT to resolve critical production issues, deploy solutions, and coordinate system enhancements.
Requirements:
  • BS/BA required in finance, business, or related fields; advanced degree preferred.
  • 10+ years relevant industry experience in commercial operations and revenue management.
  • Strong record of leadership and professional accomplishment.
  • Self-starter who thrives in a fast-paced, dynamic environment with a high volume of competing priorities.
  • Ability to exercise good judgment and make thoughtful, fair decisions based on relevant information.
  • Strong customer focus – you insist on thinking through the entire customer experience and optimizing all aspects of it.
  • Ability to interact with/influence peers and all levels of leadership with confidence and conviction.
  • Strong oral, written, and interpersonal communications skills; superior analytical and negotiation/persuasion skills.
Technical Skills Requirements:
  • Demonstrated technical acumen, including large-scale ERP and business application management.
  • Familiarity with SAP and Vistex preferred.
  • Experience with advanced analytics tools (Power BI, Tableau, SQL) a plus.
Physical Position Requirements:
  • Position is based in Parsippany, NJ or Malvern, PA.
  • Travel requirement:

  • Head of Customer Operations

    2 weeks ago

    Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Job SummaryZoetis is seeking a highly skilled and experienced professional to lead our Customer Operations team. As the Head of Customer Operations, you will be responsible for operationalizing and leading U.S. Commercial support for rebate, pricing, and indirect sales administrative activities across species units.Key ResponsibilitiesDirects execution of...

  • Head of Customer Operations

    2 weeks ago

    Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Job SummaryZoetis is seeking a highly skilled and experienced professional to lead our Customer Operations team. As the Head of Customer Operations, you will be responsible for operationalizing and leading U.S. Commercial support for rebate, pricing, and indirect sales administrative activities across species units.Key ResponsibilitiesDirects execution of...

  • Head of Commercial Operations

    6 days ago

    Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Job Title: Head of Customer OperationsAt Zoetis, we are seeking a highly skilled and experienced professional to lead our Customer Operations team. As the Head of Customer Operations, you will be responsible for operationalizing and leading U.S. Commercial support for rebate, pricing, and indirect sales administrative activities across species units.Key...

  • Head of Commercial Operations

    6 days ago

    Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Job Title: Head of Customer OperationsAt Zoetis, we are seeking a highly skilled and experienced professional to lead our Customer Operations team. As the Head of Customer Operations, you will be responsible for operationalizing and leading U.S. Commercial support for rebate, pricing, and indirect sales administrative activities across species units.Key...

  • Head of Commercial Operations

    2 weeks ago

    Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Job SummaryZoetis is seeking a highly skilled and experienced professional to lead our Commercial Operations team. As the Head of Commercial Operations, you will be responsible for operationalizing and leading U.S. Commercial support for rebate, pricing, and indirect sales administrative activities across species units.Key ResponsibilitiesDirects execution...

  • Head of Commercial Operations

    2 weeks ago

    Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Job SummaryZoetis is seeking a highly skilled and experienced professional to lead our Commercial Operations team. As the Head of Commercial Operations, you will be responsible for operationalizing and leading U.S. Commercial support for rebate, pricing, and indirect sales administrative activities across species units.Key ResponsibilitiesDirects execution...

  • Executive Head Chef

    7 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    Job Title: Executive Head Chef About the Role We are seeking an experienced Executive Head Chef to join our team at Holroyd Howe. As a key member of our culinary team, you will be responsible for leading our kitchen operations and ensuring the highest standards of food quality and service. Key Responsibilities * Develop and implement menus that cater to...

  • Executive Head Chef

    7 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    Job Title: Executive Head Chef About the Role We are seeking an experienced Executive Head Chef to join our team at Holroyd Howe. As a key member of our culinary team, you will be responsible for leading our kitchen operations and ensuring the highest standards of food quality and service. Key Responsibilities * Develop and implement menus that cater to...

  • Executive Head Chef

    2 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    Job Title: Executive Head ChefAbout the Role:We are seeking an experienced and passionate Executive Head Chef to lead our kitchen team at Holroyd Howe. As a key member of our management team, you will be responsible for delivering high-quality food and exceptional customer service to our clients.Key Responsibilities:Lead a dynamic kitchen team by example,...

  • Executive Head Chef

    2 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    Job Title: Executive Head ChefAbout the Role:We are seeking an experienced and passionate Executive Head Chef to lead our kitchen team at Holroyd Howe. As a key member of our management team, you will be responsible for delivering high-quality food and exceptional customer service to our clients.Key Responsibilities:Lead a dynamic kitchen team by example,...

  • Executive Head Chef

    2 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    Job Title: Executive Head ChefWe are seeking an experienced and innovative Executive Head Chef to lead our culinary team at Holroyd Howe. As a key member of our management team, you will be responsible for developing and implementing menus that cater to diverse tastes and dietary needs, while maintaining high standards of food quality and service.Key...

  • Executive Head Chef

    2 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    Job Title: Executive Head ChefWe are seeking an experienced and innovative Executive Head Chef to lead our culinary team at Holroyd Howe. As a key member of our management team, you will be responsible for developing and implementing menus that cater to diverse tastes and dietary needs, while maintaining high standards of food quality and service.Key...

  • Executive Head Chef

    5 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    Job Title: Executive Head ChefWe are seeking an experienced and innovative Executive Head Chef to lead our culinary team at Holroyd Howe. As a key member of our management team, you will be responsible for developing and implementing menus that cater to diverse tastes and dietary needs, while maintaining high standards of food quality and service.Key...

  • Executive Head Chef

    5 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    Job Title: Executive Head ChefWe are seeking an experienced and innovative Executive Head Chef to lead our culinary team at Holroyd Howe. As a key member of our management team, you will be responsible for developing and implementing menus that cater to diverse tastes and dietary needs, while maintaining high standards of food quality and service.Key...

  • Executive Head Chef

    5 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    About the RoleWe are seeking an exceptional Executive Head Chef to join our team at Holroyd Howe, a leading contract caterer in the UK. As a key member of our culinary team, you will be responsible for leading our kitchen operations and ensuring the highest standards of food quality and service.Key ResponsibilitiesCraft imaginative and nutritionally balanced...

  • Executive Head Chef

    5 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    About the RoleWe are seeking an exceptional Executive Head Chef to join our team at Holroyd Howe, a leading contract caterer in the UK. As a key member of our culinary team, you will be responsible for leading our kitchen operations and ensuring the highest standards of food quality and service.Key ResponsibilitiesCraft imaginative and nutritionally balanced...

  • Executive Head Chef

    2 days ago

    Great Malvern, Worcestershire, United Kingdom WSH Group Full time

    Job Title: Executive Head ChefWe are seeking an experienced and inspirational Executive Head Chef to lead our culinary team at Malvern College, a prestigious independent school located in an Area of Outstanding Natural Beauty.About the RoleAs a key member of our team, you will be responsible for curating an exciting and varied menu that mirrors the school's...

  • Executive Head Chef

    2 days ago

    Great Malvern, Worcestershire, United Kingdom WSH Group Full time

    Job Title: Executive Head ChefWe are seeking an experienced and inspirational Executive Head Chef to lead our culinary team at Malvern College, a prestigious independent school located in an Area of Outstanding Natural Beauty.About the RoleAs a key member of our team, you will be responsible for curating an exciting and varied menu that mirrors the school's...

  • Executive Head Chef

    4 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    About the RoleWe are seeking an exceptional Executive Head Chef to join our team at Holroyd Howe, a leading contract caterer providing innovative food services to independent schools and colleges.Key ResponsibilitiesCraft imaginative and nutritionally balanced menus that cater to diverse tastes, dietary preferences, and nutritional needs of our students.Lead...

  • Executive Head Chef

    4 days ago

    Great Malvern, Worcestershire, United Kingdom Holroyd Howe Full time

    About the RoleWe are seeking an exceptional Executive Head Chef to join our team at Holroyd Howe, a leading contract caterer providing innovative food services to independent schools and colleges.Key ResponsibilitiesCraft imaginative and nutritionally balanced menus that cater to diverse tastes, dietary preferences, and nutritional needs of our students.Lead...