Property Management Team Leader

1 month ago

Chelmsford, Essex, United Kingdom Crux Careers Full time
Property Management Team Leader

Join Crux Careers in Chelmsford and take on a challenging role as a Property Management Team Leader. As a key member of our residential lettings team, you will be responsible for supporting our experienced Manager and overseeing a portfolio of managed properties.

Key Responsibilities:

  • Dealing with general maintenance issues, liaising with tenants and landlords, and arranging for contractors to visit properties to provide quotes or undertake works.
  • Processing invoices for completed works and updating tenants and landlords at all times.
  • Providing full administrative support to the branches, including producing standard letters, notices, and tenancy agreements.
  • Negotiating rent and providing market information to ensure our clients receive the best yield from their investments.
  • Supporting each team where required, handling escalated issues and customer complaints.
  • Monitoring volumes handled by each member of staff and stepping in to avoid work building up.

Requirements:

  • Previous extensive experience in property management is essential, with relevant ARLA qualifications an advantage.
  • Ability to work calmly and effectively in a high-pressure environment, with reliability critical to avoid unnecessary stress on colleagues.
  • Proactive and professional approach when dealing with landlords, tenants, or team members.
  • Strong organisational skills, attention to detail, and a desire to provide excellent customer service.
  • Effective communication skills, both orally and in writing.
  • Confident, outgoing, and enthusiastic attitude, with a professional approach.
  • IT proficiency, familiar with standard MS Office packages.

Training and Development:

  • Comprehensive training will be provided, both initially and thereafter, in line with your level of previous experience.
  • Professional accreditations can be acquired, and Crux Careers will fund the full cost of relevant course materials.

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