Residential Lettings Administration Team Leader
4 weeks ago
We are seeking a highly skilled and experienced Property Management Team Leader to join our team at Crux Careers. As a key member of our residential lettings team, you will be responsible for supporting our experienced Manager in the day-to-day management of a portfolio of managed properties.
The successful candidate will have previous extensive experience in property management, with relevant ARLA qualifications being an advantage. They will be able to work calmly and effectively within a high-pressured environment, with a strong attention to detail and a desire to provide the best level of customer service possible.
The Team Leader will be responsible for:
- Dealing with general maintenance issues, liaising with tenants and landlords, and arranging for contractors to visit properties to provide quotes or undertake works.
- Processing invoices for the works completed and updating tenants and landlords at all times.
- Providing full administrative support to the branches, including producing standard letters, notices, and tenancy agreements.
- Notifying utility providers of new tenant details and updating meter readings.
- Supporting the Manager with the day-to-day management duties, including handling escalated issues and customer complaints.
- Monitoring volumes being handled by each member of staff and stepping in where required to avoid work building up.
- Working closely with our Head of Property Management to build further relationships with approved contractors and meet with new companies keen to get on our approved panel.
- Liaising with our out-of-hours support team to analyse volumes of calls received outside normal office hours and review the content of these enquiries.
- Working with the Head of Property Management to undertake customer care calls to both landlords and tenants to retrieve feedback on the service they are receiving.
The ideal candidate will have:
- Previous extensive experience in property management.
- Relevant ARLA qualifications.
- Excellent communication skills, both orally and in written format.
- A confident, outgoing, and enthusiastic attitude and professional approach.
- Well-organised, with the ability to prioritise the most urgent jobs amongst a busy workload.
- IT proficiency, familiar with most standard MS Office packages.
We offer comprehensive training, both initially and thereafter, in line with the level of previous experience. Professional accreditations can also be acquired, and we will fund the full cost of the relevant course material.
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