IT Support Technician
4 weeks ago
Position Overview
We are looking for an IT Support Technician who possesses strong communication abilities and a collaborative spirit. This role is primarily office-based.
The ideal candidate will have a passion for technology and excel in a dynamic work environment. They should be eager to acquire a diverse set of skills and demonstrate a methodical approach to troubleshooting, with a keen eye for detail.
KEY RESPONSIBILITIES:
As part of our internal team, you will address support requests related to various products across multiple sectors, adhering to established ISO 27001 standards and protocols. Your support will encompass Desktop, Server, Active Directory, Networking, Telecommunications, and Cloud Services. You will engage with employees through a helpdesk system, email, phone, and face-to-face interactions to resolve issues within specified timeframes in a fast-paced setting. Additionally, you will collaborate with senior team members on various projects.
Reporting to the IT Support Coordinator, your main duties will include:
Managing and addressing first and second line support tickets in compliance with ISO 27001 standards, utilizing existing documentation. Escalating and transferring tickets to third line engineers as necessary. Assisting in the development of new documentation and maintenance plans. Constructing client computer systems from scripts and aiding in troubleshooting. Keeping existing documentation current and accurate. Recording processes and creating documentation for team use. Upholding high-quality work standards and delivering services professionally. Diagnosing hardware and software problems. Providing solutions for system updates and upgrades. Performing routine network maintenance tasks, including backup and patch management in line with ISO 27001 standards.REQUIRED QUALIFICATIONS:
Previous experience in an IT support or helpdesk role is advantageous but not mandatory. Solid understanding of Networking and Microsoft Windows Active Directory environments. Currently pursuing or holding IT-related qualifications. Familiarity with ISO 27001 standards is preferred.PERSONAL ATTRIBUTES:
Ability to work independently and take initiative. Strong communication skills, particularly regarding technical matters. Demonstrated practical knowledge and effective problem-solving techniques. Solution-oriented mindset with the ability to prioritize tasks. Exceptional attention to detail. Self-driven and enthusiastic about learning and sharing knowledge. Capability to meet deadlines consistently. A proactive and adaptable attitude. Ability to simplify complex technical concepts for end users. Willingness to learn new systems and stay updated on technological advancements. A collaborative team player.Salary will be based on experience and job responsibilities, accompanied by excellent benefits.
Only candidates eligible to work in the UK will be considered.
Business Unit: Jonas Software UK - IT
Scheduled Weekly Hours: 37.5
Number of Openings Available: 2
Worker Type: Regular
About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions across various industries, including Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, and more. With over 65 distinct brands, Jonas is recognized as a leader in its field.
Our vision is to be the global leader in our markets, known for our commitment to 'Software for Life' and excellence in technology, innovation, quality, and customer service.
Serving over 60,000 customers worldwide, Jonas employs a diverse team of over 2,000 professionals across multiple regions, with headquarters in Canada and offices in various countries. Jonas is a wholly-owned subsidiary of Constellation Software Inc.
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