Senior Floor Manager

2 months ago

Rushden, Northamptonshire, United Kingdom JD Group Full time
About JD Group

Established in 1981, JD Group is a leading omnichannel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets worldwide.

As a FTSE100 publicly quoted company, JD Group continues to grow in the UK and internationally, driven by its strategic goals of being a people-led, innovative, and customer-focused organization that provides operational excellence and identifies new areas of growth.

Job Overview

This role is a vital link between the Management and Sales staff, taking responsibility for various processes within the store, including monitoring and driving sales. The ideal candidate will suggest ideas for improvement and continue to enhance the store's performance.

Key Responsibilities
  • Customer Service
    • Ensure excellent levels of customer service are provided.
    • Deal with customer complaints and inquiries, providing the best possible outcome.
    • Monitor the personal appearance of sales staff, ensuring it aligns with company guidelines.
    • Understand the importance of the Customer Service measuring program and how to analyze reports.
  • Sales
    • Ensure targets are achieved, where possible exceeded.
    • Monitor the service of sales staff on a daily basis.
    • Manage in-store devices, ensuring they offer the customer the full product range.
    • Use reports to assist in product placement and key selling lines.
    • Have an understanding of Footfall, ATV, and Conversion and how to apply it to a store environment.
  • Visual Merchandising
    • Attract, engage, and motivate customers into making purchases in-store by using the latest visual techniques.
    • Ensure the store is maintained to the highest possible standard.
    • Keep stock, clean, and presentable at all times.
  • Training & Development
    • Encourage personal progression throughout the store.
    • Assist in maintaining the team's progression by ensuring personnel completes relevant training E-Assessments.
    • Provide assistance with the induction and training of new starters.
Requirements
  • Retail management experience would be advantageous.
  • Excellent time management skills.
  • Strong verbal and written communication skills.
  • IT skills - Microsoft Outlook, Word, and Excel.
What We Offer
  • Incremental holiday allowance.
  • Discretionary bonus scheme.
  • Staff discount on JD Group and other brands within the organization.
  • Personal development opportunities to learn and develop at work.

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