Senior Floor Manager

3 weeks ago


Rushden, Northamptonshire, United Kingdom JD Group Full time

At JD Group, we're committed to delivering exceptional customer experiences across our retail network. As a Senior Floor Manager, you'll play a vital role in driving sales, improving store standards, and enhancing customer service.

Key Responsibilities
  • Customer Service
    • Ensure high levels of customer satisfaction by providing timely and effective assistance.
    • Address customer complaints and concerns professionally and efficiently.
    • Maintain store appearance and ensure sales staff adhere to company guidelines.
  • Sales
    • Meet or exceed sales targets by effectively merchandising products and engaging with customers.
    • Monitor sales staff performance and provide coaching to improve sales skills.
    • Manage in-store devices to provide customers with a comprehensive product range.
    • Analyze sales reports to inform product placement and key selling lines.
  • Visual Merchandising
    • Design and implement visually appealing store displays to attract and engage customers.
    • Ensure store appearance is maintained to the highest standard.
    • Keep stock, displays, and fixtures clean and presentable at all times.
  • Training & Development
    • Foster personal growth and development within the store team.
    • Support team members in completing training E-Assessments.
    • Assist with the induction and training of new starters.

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