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Head of Infrastructure and Networks
2 months ago
We are seeking an experienced and skilled Head of Infrastructure and Networks to join our dynamic team at Morrisons. As a key member of our IT leadership team, you will be responsible for overseeing the efficient operation of our Data Centres, Networks, Platforms, and backend technologies.
Key Responsibilities:
- Lead the planning, direction, and coordination of the Infrastructure and Networks team to ensure infrastructure capacity meets existing and future requirements.
- Provide a single point of contact for incident resolution and service requests, ensuring continual monitoring of live systems and efficient ticket processing.
- Collaborate with IT Service and other technical teams to deliver end-to-end support and resolution for all Infrastructure Operations-related incidents.
- Lead initiatives to ensure the security and effectiveness of networks, platforms, storage, virtual environments, and Infrastructure-as-a-Service platforms.
- Regularly review and improve IT processes and procedures to enhance efficiency and effectiveness.
- Develop and implement proactive tasks to prevent future issues, including software patching, performance tuning, and server housekeeping.
- Perform cost-benefit and return on investment analysis for proposed projects and high-expenditure items.
- Oversee the backup and recovery processes for critical services globally, ensuring robust processes are in place.
- Work with stakeholders to define business and systems requirements for new technology implementations and lead IT operational planning.
- Build long-term partnerships with key vendors and manage the deployment, monitoring, and support of all core IS systems.
- Stay current with the latest technologies and solutions, conducting system feasibility studies and testing.
- Manage and develop the IT operations team, including recruitment, supervision, scheduling, and performance evaluation.
Requirements:
- Proven experience leading Service Operations/Infrastructure Operations teams.
- Experience in a large retail or fast-paced environment.
- Excellent communication skills with the ability to articulate messages to various audiences and influence at all levels.
- Ability to effectively collaborate with stakeholders to ensure IT services meet their needs.
- Expert knowledge of IT operations, data centre operations, enterprise IT environments, cloud computing, and data/voice networks.
- Strong understanding of IT contracts, negotiation, and budget management.
- Strong people management, mentoring, and coaching abilities with a collaborative management style.
- Demonstrate a clear focus on the customer.
What We Offer:
- 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member.
- Company car / Car cash plan.
- Annual bonus scheme.
- Generous holiday entitlement.
- Four and a half day working week with flexible working hours.
- Company pension contributions.
- Private family healthcare cover.
- Perks with over 850 retailers.
- Free parking onsite.
