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Customer Experience Specialist

2 months ago

Derby, Derby, United Kingdom Winner Recruitment Full time
{"title": "Customer Experience Executive", "description": "About the Role

Winner Recruitment is seeking a Customer Experience Executive to join our dynamic team in Derby. This role is key in ensuring clients receive the highest level of service, providing crucial support and guidance through their legal processes.

Key Responsibilities
  • Client Engagement: Making outbound calls to clients to understand their needs and schedule appointments with our Legal Advisors.
  • Service Delivery: Identifying suitable products and solutions for clients, ensuring they receive tailored advice that meets their specific circumstances.
  • Client Interaction: Handling incoming calls from clients, assessing their needs, and directing them to the appropriate services.
  • Relationship Building: Developing and maintaining long-term relationships with clients, ensuring they receive a consistent and exceptional service experience.
  • Data Management: Maintaining an accurate sales database to support ongoing client engagement and follow-up.
  • Performance: Meeting individual targets and key performance indicators (KPIs) while delivering top-tier service.
  • Compliance: Adhering to all business and regulatory processes to ensure our compliance and protection.
What We Offer
  • Career Development: We are dedicated to nurturing home-grown talent and offer clear opportunities for career progression.
  • Supportive Environment: Annual career planning sessions are available to help you achieve your professional and personal goals.
  • Inclusive Culture: We foster a culture of empowerment, with a flat organizational structure that values ownership and initiative.
  • Social Engagement: Regular company events and team-building activities create a vibrant and supportive work environment.
  • Recognition: A robust rewards and recognition program is in place to celebrate your hard work and successes.
  • Health Benefits: Comprehensive health benefits are provided, including 24/7 access to resources for both physical and mental health.
", "lang_code": "en"}