Customer Experience Manager
1 month ago
As a Customer Experience Manager at Damco Spain SL, you will be responsible for delivering an exceptional customer experience across all touchpoints. This includes mapping synergies across managed verticals, leading teams to identify and execute consultative initiatives addressing specific customer needs, and developing and sustaining a capable Integrated CX Organization.
Key responsibilities include leading, directing, and coaching CX team leaders, monitoring and managing CX teams to ensure they are coached and supported to enable their development, and ensuring CX teams are trained in accordance with global standards and have in-depth understanding of customer-specific SOPs.
You will also be responsible for building teams with strong knowledge of local products and services, and with mixed competencies (functional and commercial), who can timely and cost efficiently maximize customer value of all 'By Maersk' models.
Deliver on Integrated CX growth and profitability plans, up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy, and actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion.
We are looking for a candidate with ability to lead large teams with diverse customer portfolios, lead in customer experience/order management with customer-led mindset, establishing senior business relationships with customers and their supply chain partners, broad knowledge of supply chain strategy and execution in global business environment, ability to lead coach and motivate teams towards a shared vision with clear goals, and balance expertise in customers' pursued goals and Maersk business priorities to arrive at win-win outcomes.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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Customer Experience Lead
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Derby, Derby, United Kingdom Wickes Full timeAbout the JobWe are seeking an experienced Assistant Manager to join our team at Wickes, Derby. As a key member of our management staff, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Your responsibilities will include leading by example, motivating colleagues to achieve their best, and implementing...
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Customer Experience Leader
1 week ago
Derby, Derby, United Kingdom Severn Trent Full timeCompany OverviewAt Severn Trent, we pride ourselves on providing best-in-class customer experience. Our Customer Hub is at the heart of our business, and as a Customer Manager, you'll be responsible for leading teams of great people who do more because they care.
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Customer Experience Ambassador
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Derby, Derby, United Kingdom Babington Full timeWelcome to BabingtonAt Babington, we are committed to delivering exceptional customer experiences across various professional sectors. Our Customer Welcome Advisor will play a pivotal role in ensuring that all learners and employers receive a personalized and outstanding welcome experience. This will involve driving a customer-centric approach, adapting to...
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Customer Experience Leader
4 weeks ago
Derby, Derby, United Kingdom Severn Trent Full timeCustomer Experience LeaderWe are seeking a Customer Experience Leader to join our team at Severn Trent. As a Customer Experience Leader, you will be responsible for delivering an outrageously amazing customer experience.You will lead teams of customer service representatives, ensuring they have the necessary tools and support to provide exceptional customer...
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Customer Experience Leader
3 weeks ago
Derby, Derby, United Kingdom Severn Trent Water Full timeAbout the RoleTransforming customer experiences is at the heart of Severn Trent WaterWe are seeking a Customer Experience Leader to join our mission to provide best-in-class customer experience. This is an exciting opportunity to lead teams of great people who do more, because we care.Key ResponsibilitiesFirst-line responsibility for looking after our...
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Customer Experience Leader
4 weeks ago
Derby, Derby, United Kingdom Severn Trent Full timeCustomer Experience LeaderWe are seeking a Customer Experience Leader to join our team at Severn Trent. As a key member of our Customer Hub, you will be responsible for delivering an outstanding customer experience.Key Responsibilities:First-line responsibility for looking after our customersDay-to-day coordination of your teams, including ensuring your Team...
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Customer Experience Advocate
24 hours ago
Derby, Derby, United Kingdom Foot Locker Full timeWe are seeking a charismatic Customer Experience Advocate to join our team at Foot Locker in Derby, UK. As a Customer Experience Advocate, you will play a key role in ensuring that every customer has a positive experience when visiting our store.About the Role:This is an exciting opportunity for someone who is passionate about delivering exceptional customer...
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Customer Experience Associate
4 weeks ago
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Customer Experience Ambassador
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Customer Experience Ambassador
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Derby, Derby, United Kingdom WSH Group Full timeWe are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at the WSH Group. As a key member of our team, you will play a vital role in delivering exceptional customer experiences across all aspects of our business.Job SummaryThe Customer Experience Ambassador will be responsible for providing top-notch service to our...
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Customer Experience Specialist
24 hours ago
Derby, Derby, United Kingdom Bubble CiTea Full timeJoin Our Dynamic TeamWe are Bubble CiTea, a leading bubble tea brand dedicated to innovation and customer satisfaction. As a Customer Experience Specialist, you'll play a vital role in creating unforgettable experiences for our customers.Your responsibilities will include building strong relationships with colleagues, resolving issues efficiently, and...
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Customer Experience Support Specialist
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Derby, Derby, United Kingdom Stok UK Full timeAbout the RoleStok UK seeks a Service Delivery Representative to join our team. In this exciting opportunity, you will have the chance to develop your career in a dynamic and fast-paced environment.Your main responsibilities will include providing back-office support to key account managers and the operations team, ensuring seamless operational service...
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BMW Customer Experience Coordinator
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Derby, Derby, United Kingdom Right Legal Group Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Team Leader to join our team at Right Legal Group. As a key member of our Customer Experience team, you will be responsible for delivering business targets and KPIs by motivating, monitoring, and managing our team members.Key ResponsibilitiesWork closely with the rest of the...
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BMW Customer Experience Team Leader
2 weeks ago
Derby, Derby, United Kingdom Right Legal Group Full timeAs a Customer Experience Team Leader at Right Legal Group, you will be responsible for driving business success by motivating and managing our Customer Experience team members. Your key responsibilities will include delivering individual and team coaching, training, and quality assurance checking to support growth and development. You will also work closely...
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Customer Experience Specialist
23 hours ago
Derby, Derby, United Kingdom Bubble CiTea Full timeBubble CiTea - where tradition meets innovation! We're looking for skilled and enthusiastic individuals to join our part-time team as Beverage Service Associates. In this exciting role, you'll be responsible for preparing and serving our signature bubble tea drinks, working closely with colleagues to deliver exceptional customer experiences. As a key member...
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Customer Experience Specialist
3 days ago
Derby, Derby, United Kingdom Vertu Motors group Full timeCompany OverviewBristol Street Motors Peugeot Derby is a leading retailer in the UK motor industry, dedicated to providing exceptional customer service and experiences.SalaryThe successful candidate will receive a competitive basic salary of £22,000 per annum, with an estimated total earning potential of £45,000 plus company benefits.Job DescriptionAs a...
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Brand Experience Manager
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Derby, Derby, United Kingdom ASM Global Full timeJob SummaryWe are seeking an experienced Brand Experience Manager to join our team at ASM Global. As a key member of our marketing department, you will be responsible for creating and implementing brand experiences that engage and delight our customers. Your expertise in CRM, social media, and digital marketing will help us achieve our business goals and...
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Senior Visitor Experience Manager
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Senior Visitor Experience Manager
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Derby, Derby, United Kingdom National Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Visitor Experience Manager to lead our welcome team at Kedleston. As the most senior person on site, you will be responsible for delivering an exceptional welcome to all visitors, championing accessibility and high presentation standards, and inspiring the team to share our cause.Key...
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Customer Operations Manager
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Derby, Derby, United Kingdom VIQU Limited Full timeWe are seeking a highly skilled Customer Operations Manager to lead our rapidly growing service desk team. The ideal candidate will have excellent leadership skills and proven experience in managing and developing service desk teams in a payment, retail technology, logistics, or similar industries.The successful candidate will have a strong background in...