Customer Experience Manager

1 month ago


Derby, Derby, United Kingdom Damco Spain SL Full time

As a Customer Experience Manager at Damco Spain SL, you will be responsible for delivering an exceptional customer experience across all touchpoints. This includes mapping synergies across managed verticals, leading teams to identify and execute consultative initiatives addressing specific customer needs, and developing and sustaining a capable Integrated CX Organization.

Key responsibilities include leading, directing, and coaching CX team leaders, monitoring and managing CX teams to ensure they are coached and supported to enable their development, and ensuring CX teams are trained in accordance with global standards and have in-depth understanding of customer-specific SOPs.

You will also be responsible for building teams with strong knowledge of local products and services, and with mixed competencies (functional and commercial), who can timely and cost efficiently maximize customer value of all 'By Maersk' models.

Deliver on Integrated CX growth and profitability plans, up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy, and actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion.

We are looking for a candidate with ability to lead large teams with diverse customer portfolios, lead in customer experience/order management with customer-led mindset, establishing senior business relationships with customers and their supply chain partners, broad knowledge of supply chain strategy and execution in global business environment, ability to lead coach and motivate teams towards a shared vision with clear goals, and balance expertise in customers' pursued goals and Maersk business priorities to arrive at win-win outcomes.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.



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