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Counter Manager
2 months ago
We are seeking a highly motivated and experienced Counter Manager to lead our team of Sales Advisors at Estée Lauder. As a Counter Manager, you will be responsible for driving sales, customer service, and operational excellence in our retail store.
Key Responsibilities- Leadership and Team Management: Lead, coach, and develop a high-performing team of Sales Advisors to achieve sales, customer service, and operational targets.
- Business Planning and Execution: Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
- Operational Excellence: Ensure seamless store operations, including inventory management, cash reconciliation, and facilities management.
- Customer Experience: Deliver exceptional customer service, ensuring a personalized and engaging experience for all customers.
- Training and Development: Provide ongoing training and development opportunities to ensure the team is equipped with the skills and knowledge needed to succeed.
- Proven Retail Management Experience: Minimum 2 years of experience in a retail management or assistant retail management role, preferably within the beauty or fast-paced retail environment.
- Leadership and Coaching Skills: Proven track record of leading, coaching, and developing a team to succeed.
- Business Acumen: Experience in setting sales and customer service targets, sales analysis, and staff scheduling.
- Operational Skills: Previous retail operations experience, including inventory and facilities management, and cash reconciliation.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Competitive Salary: A competitive industry salary, with opportunities for growth and development.
- Commission Scheme Eligibility: Eligibility for a commission scheme, providing an opportunity to earn additional income.
- Annual Leave and Family Leave: Generous annual leave and family leave policies, ensuring work-life balance.
- Product Discount/Staff Product Concession Monthly Credit Spend Allowance: A monthly credit allowance for product purchases, providing a discount on Estée Lauder products.
- Mental Health Wellbeing Initiatives: Access to mental health wellbeing initiatives, including the Unmind App and Employee Assistant Programme.
- Benefits Platform with Exclusive Discounts and Offers: Access to a benefits platform, offering exclusive discounts and offers on various products and services.
- Work Life Connections – Employee Assistance Programme: Access to a work-life connections employee assistance programme, providing support for personal and professional challenges.
- Extensive Training and Development Opportunities: Ongoing training and development opportunities, ensuring continuous growth and development.
