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Event Technology Coordinator

3 months ago

Uxbridge, United Kingdom Creative Personnel Full time

Position:
Technical Events Manager

Location:
UK, England

Role Overview:

The Technical Events Manager acts as the principal technical contact between clients and the venue, ensuring that effective solutions are provided.

This position requires a blend of technical expertise and exceptional organizational abilities to oversee a diverse array of projects efficiently. Responsibilities encompass various aspects, including sales, account management, customer service, technical assistance, and maintenance within the venue environment.

Key Responsibilities:


Serve as the main point of contact for clients, ensuring that all customer expectations and requirements are fulfilled consistently.

Work collaboratively with technicians to set up, rig, and dismantle equipment prior to events, remaining on-site to resolve any technical challenges that may arise.

Engage proactively with clients well ahead of their events to identify sales opportunities, interpret technical requirements, and schedule meetings to discuss their needs.

Establish and maintain a collection of standard set designs and visuals to assist clients in visualizing the potential of specific spaces.

Enhance sales opportunities by promoting additional services, such as production and video editing, to boost revenue from conferences and events.
Participate in discussions regarding lost business and propose strategies to improve capture rates.
Review sales files to monitor upcoming groups and ensure adherence to sales processes.

Cultivate strong relationships with the sales team to maximize new leads and educate them about all available services, introducing incentive programs to encourage lead generation.

Create a client database for the venue, follow up with clients post-event to secure future business, and gather feedback to improve service delivery.

Ensure all responsibilities are managed within budget, negotiate favorable rates, and prioritize the use of in-house services before considering outsourcing.

Collaborate with the hotel team and Sales & Marketing in London to develop tailored sales and marketing materials for the venue, increasing visibility and exposure.

Attend and report at weekly staff meetings at the venue to maintain clear communication throughout all stages of event planning and execution.

Build strong relationships with venue staff, including sales, banqueting, and front-of-house teams.

Develop improvement plans with hotel teams to enhance service levels, addressing and resolving any concerns or complaints from the hotel or clients.

Maintain strong connections with the London team and other sites to ensure comprehensive support is provided by front-of-house and warehouse teams.

Participate in regular meetings with the London office to ensure all delegated tasks are completed effectively, meeting deadlines and objectives.

Standardize information systems to accurately track equipment movements, quotations, and turnover reporting between the local office and the venue.

Develop dry hire shows and large-scale events, participating in the tender process and pre-production for new and existing clients, ensuring projects are managed by the appropriate parties.

Foster long-term customer loyalty by converting one-off corporate events into established client accounts.
Monitor competitor activities of production companies utilizing the venue, approaching clients to target future business opportunities.
Delegate technical responsibilities to on-site technicians, ensuring all tasks are completed within set deadlines.
Manage technician shifts effectively, optimizing resource allocation and providing support to sister hotels.