Technical Support Specialist

3 weeks ago

London, Greater London, United Kingdom CUBE Content Governance Global Limited Full time
About CUBE

CUBE Content Governance Global Limited is a pioneering RegTech business that is revolutionizing the world of regulatory compliance. Our innovative technology platform, RegPlatform, streamlines regulatory change management, providing firms with a one-stop inventory of global regulations and effortless horizon scanning capabilities.

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing 1st/2nd line technical support for customers and internal staff, handling application, security, operational, and technical enquiries by email and telephone under SLA.

Key Responsibilities:
  • Provide technical support for customers and internal staff for office and customer-facing systems.
  • Log incidents for global staff and customers contacting the Service Desk by email and telephone.
  • Coordinate cases to closure by 2nd/3rd line staff with specified service levels (SLA).
  • Undertake 1st Level operations support, user management, system checks, maintenance, etc. on various line of business systems.
  • Log and coordinate cases with external support desks such as Microsoft, Dell, OpenText, etc.
  • On/off-board starters and leavers, including account creation, license allocation, equipment ordering, software installation, and assignment.
  • Participate in technical improvement initiatives/projects.
  • IT literate around standard products like Microsoft Windows, M365 (AD, Entra, Intune, Defender, Purview, etc.), Atlassian Suite (Confluence, Jira) with a strong desire and ability to learn other applications, products, and systems.
  • Forward thinking with a flexible approach to undertaking and completing a variety of tasks and activities.
  • The ability to work as part of a local and internationally distributed, follow-the-sun team.
  • Hands-on experience with Microsoft 365, Dynamics CRM, Teams, SharePoint, and other web-based applications and services.
What We Offer:

CUBE is a remote-first business, offering a flexible and autonomous work environment. You will have the opportunity to work alongside some of the brightest minds in AI research and engineering, developing impactful solutions that will reshape the world of regulatory compliance. We also offer a number of credits per month for those who prefer to work within a shared office space occasionally.

CUBE is committed to creating a work-life balance that suits your needs. We believe that working remotely provides freedom to innovate, create, and unlock global talent. If you are a motivated and skilled Technical Support Specialist looking for a challenging and rewarding role, we encourage you to apply.

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