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Service Delivery Manager
2 months ago
We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Phoenix Futures. As a Service Delivery Manager, you will be responsible for the day-to-day management of our services, ensuring that they are delivered to the highest standards and meet the needs of our clients.
Key Responsibilities- Lead and manage a team of staff to deliver high-quality services to clients
- Develop and implement service plans to meet the needs of clients and stakeholders
- Monitor and evaluate service performance, identifying areas for improvement and implementing changes as necessary
- Build and maintain relationships with stakeholders, including clients, staff, and external partners
- Ensure compliance with relevant policies, procedures, and legislation
- Manage budgets and resources to ensure effective service delivery
- Proven experience of managing services and teams
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Knowledge of relevant policies, procedures, and legislation
- Ability to manage budgets and resources
- Competitive salary and benefits package
- Opportunities for career development and progression
- Collaborative and supportive work environment
- Chance to make a real difference in the lives of our clients