Senior Account Manager

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Gem Partnership Ltd Full time

Job Summary

This is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression and the ability to work from home 3 days per week on a permanent basis.

About the Role

  • Support customers and develop these relationships to ensure they realise as much value as possible from their solution
  • Making contact with customers in a structured manner, resolving issues and supporting them as required
  • Build and maintain existing customer relationships in order to successfully retain accounts
  • 'Spot' upsell opportunities
  • Consultatively build relationships with customers
  • Uncover client's business challenges and identify relevant business opportunities
  • Achieve targets for renewals and upsell

Requirements

  • A minimum of 2 years' experience in an account management or customer success role

Key Skills

  • Experience of using a consultative, solution-based sales methodology
  • Ability to develop trust and relationships with prospects, customers and colleagues
  • Excellent telephone and online presentation skills
  • Strong desire to be part of a team that delivers our customers breakthrough results
  • Ambitious to develop their career further within the organisation

About Us

Gem Partnership Ltd is a leading recruitment agency with a strong reputation for delivering exceptional results for our clients and candidates.


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