Training Specialist
6 days ago
Trainer Position at Excelloit Consultancy Services
About the Role
We are seeking a skilled Trainer to join our team at Excelloit Consultancy Services. As a Trainer, you will play a crucial role in supporting our Account in all aspects of Training, Personal Development, Learning Support, Learning Research, and the creation and development of training material.
Key Responsibilities
- Deliver training to all areas of the business, from new hires to management level, ensuring effective knowledge transfer and skill development.
- Maintain and update the training tracking system, utilizing tools like Moodle to its full potential, and ensuring it aligns with business process changes and client requirements.
- Design and deliver new and revised product and application specific training, addressing business needs, operational changes, and annual legislation refreshers.
- Support areas of Training and Development by contributing ideas and suggestions for ongoing improvement, aligned with business goals.
- Create and distribute Training Communications to staff on changes and new practices, utilizing Moodle functionality.
- Update New Hire and existing staff training records in line with Quality Compliance.
- Evaluate training sessions and discuss areas for continuous self-improvement with the Management Team.
Requirements
- Minimum 2 years of experience in a training role, preferably in a Contact Centre or Large multi-Department Business.
- Understanding of effective teaching methodologies and tools, with a willingness to stay updated on new training techniques.
- Ability to use data and feedback to drive continuous development of training, and build solid stakeholder relationships across the business.
- Proficient in MS Office, particularly PowerPoint, and e-learning software.
- Excellent communication, presentation, and public speaking skills, with strong organizational and time management abilities.
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